When Janelle complained that she had not received the phone she had purchased we discovered she had overpaid the mobile trader by $1,100.
Craig’s mobile trader failed to comply with their responsible lending obligations when assessing loan affordability and did not cancel the direct debit instruction when the item had been paid for.
Brandon was unhappy to receive a letter saying the interest rate on his loan account would increase. Was the lender entitled to make this change?
Georgina entered into a hire purchase agreement for a lounge suite with Totally Suite Ltd. Their relationship quickly soured after months of miscommunication. Early resolution by FSCL helped prevent the complaint from taking up too much of the parties’ time and money.