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Apartment water woes

Deepak has two loss of rent insurance claims in quick succession, which causes confusion.

An overwatered plant causes damage

The carpet at Paige’s property was damaged after her tenants overwatered a plant. Paige assumed that her insurance would cover the damage.

Is cover available?

The insurer declined Fatima’s claim under one section of the policy, but Fatima believed cover was available under a different section.

We weren’t treated ethically

Flat owners complained about how an insurer had treated them when the insurer decided to end cover. We declined to investigate the complaint.

Up and over

Aang claimed against his contents insurance after items were stolen from his storage unit.

Am I covered or not?

Rāwiri thought that he had insurance cover for mould damage, but he didn’t.

You are not the client

What happens if you have not received a financial service from the financial service provider you are complaining about? Can FSCL help?

Promises, promises

For months a financial adviser led clients to believe he was arranging finance when he had done nothing, leaving them stressed and disappointed.