Topic: Insurance adviser

What happens when you do everything you can to resolve a complaint, but your customer is still not happy?

Jasmine had insured her home for $705,000. But friends had told her she could build a nicer home on her property for just $450,000. Was she over-insured?

An insurance adviser offers to help June with her claim, and she agrees to a 25% success fee. The claim is successful, and June questions whether the fee was reasonable.

What happens if your insurer takes a long time to pay a claim, is your broker responsible?

What happens if credit related insurance is automatically added to your loan without the broker explaining the purpose and key features of the policy?

Jenny asks her insurance broker to put home and contents insurance cover in place. When Jenny makes a claim for her stolen bracelet a year later, her broker tells her she has no contents cover in place.

Tahi suddenly can’t afford her annual insurance premiums due to the impact of Covid-19 on her business and income. Tahi doesn’t think her insurance broker does enough to help her situation.

When your former husband and co-trustee does a runner with money owed to the trust, who is to blame?

Seline’s insurance adviser recommended she move to a new insurer. When Seline had a heart attack, her new insurer declined her claim. Was the adviser responsible for Seline’s lack of cover?

James’ claim was declined on the basis of non-disclosure. He argued his insurance adviser told him not to disclose a pre-existing neck injury which the insurer later relied on to decline his claim when he applied for insurance.