Topic: Insurance adviser

Róisín did not have contents insurance in place due to an error by her adviser. The adviser offered to compensate her for the present value of the electric bicycle that had been stolen, but Róisín wanted compensation for the cost of replacing the bicycle.

When Chan claimed against an insurance policy, he discovered that the insurer was not a member of a dispute resolution service.

Elenoa was diagnosed with a brain tumour and then discovered she didn’t have a trauma policy in place, that she thought she’d reinstated.

Sione’s insurance broker did not notice Sione’s home insurance was not placed after a delayed settlement date due to Covid-19

Alice had life and health insurance through her employer. When she found out the premium was increasing, she cancelled her policy. She complained her adviser hadn’t communicated about the changes to her policy early enough.

Rawiri couldn’t claim for methamphetamine contamination at his rental property. His insurance policy covered methamphetamine contamination, but the contamination at his property didn’t meet the testing threshold for cover – which was higher than in some alternative policies available. Rawiri had previously mentioned to his broker that he was concerned about methamphetamine damage, so he was unhappy that the broker had recommended this policy.

Jenny’s tenants used methamphetamine in her rental property, which caused contamination. Jenny had the property decontaminated, but when she made a claim, she was told her policy didn’t cover contamination caused by personal ‘use’ alone.

When meth was found in Stephen’s rental property, he thought he was covered for the clean-up. It turned out he wasn’t. To what lengths do advisers have to go to explain changes to an insurance policy?

Diya left her phone on a camping chair when she went for a swim in the river. When she got back, her phone was missing. She made a claim for the theft of her phone, but her claim was declined.

What happens if your insurance broker says you have cover for Covid-19, but you don’t?