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“Did you ‘go into bat’ for me?”

Andrew was contracted to print a company’s logo for 20,000 high-end clay products. The ink supplied to Andrew expired and the printing process failed. Andrew claimed on his insurance but was declined. Andrew felt his adviser had let him down by not placing a ‘property worked on’ clause in his liability policy. Was the adviser responsible for his loss?

Diagnosis during delay

An insurance adviser delayed informing his client that he couldn’t find an insurer willing to provide life insurance cover for her. During that time, the client was diagnosed with cancer.

A quick resolution

What happens when you do everything you can to resolve a complaint, but your customer is still not happy?

A quick resolution

What happens when you do everything you can to resolve a complaint, but your customer is still not happy?

Sum insured, or most insured?

Jasmine had insured her home for $705,000. But friends had told her she could build a nicer home on her property for just $450,000. Was she over-insured?

No win no fee?

An insurance adviser offers to help June with her claim, and she agrees to a 25% success fee. The claim is successful, and June questions whether the fee was reasonable.