Topic: Insurance adviser

When meth was found in Stephen’s rental property, he thought he was covered for the clean-up. It turned out he wasn’t. To what lengths do advisers have to go to explain changes to an insurance policy?

Diya left her phone on a camping chair when she went for a swim in the river. When she got back, her phone was missing. She made a claim for the theft of her phone, but her claim was declined.

What happens if your insurance broker says you have cover for Covid-19, but you don’t?

Bob’s insurance cover had been reduced following some ambiguous instructions. Later, Bob lost $30,000 of pollen and his insurance claim was partially declined. Was Bob’s insurance adviser responsible?

What happens if your sharebroker does not follow your instructions to sell your shares?

Andrew was contracted to print a company’s logo for 20,000 high-end clay products. The ink supplied to Andrew expired and the printing process failed. Andrew claimed on his insurance but was declined. Andrew felt his adviser had let him down by not placing a ‘property worked on’ clause in his liability policy. Was the adviser responsible for his loss?

Is it your adviser’s fault if you are unable to provide all the information your insurer needs to assess a claim?

An insurance adviser delayed informing his client that he couldn’t find an insurer willing to provide life insurance cover for her. During that time, the client was diagnosed with cancer.

What happens if a lender automatically adds insurance to your loan balance?

What happens when you do everything you can to resolve a complaint, but your customer is still not happy?