Agreed value or market value?
Insurance broker takes no accountability.
Topic: Insurance adviser
Run-off cover too expensive
Andrew said his insurance adviser should have done more to negotiate better professional indemnity and run-off insurance cover.
Why are my claims taking so long?
A construction company complained that their broker mishandled several of their insurance claims.
Are you acting in my best interests?
Noah and Dean complained that their adviser didn’t act in their best interests, pressured them, and breached their privacy.
But you told me to!
Leilani’s car was damaged in a flood. She said that her broker told her to get it repaired, but then her insurer decided to write off the car.
Farm business owner finds he is not insured for vehicle damaged in flood
Jason’s broker gave him incorrect information regarding the extent of cover for his farm vehicles.
Insurance adviser failed to document interactions with client
Business customer thought insurance adviser had arranged CoverPlus Extra with ACC, but this had not occurred, and ACC levies were higher as a result.
Why doesn’t my daughter have health insurance?
Ihaka believed that his youngest daughter had been added to his health insurance policy, but he had not returned the necessary paperwork to his adviser. Was the adviser negligent?
Compensation for a lapsed policy
Róisín did not have contents insurance in place due to an error by her adviser. The adviser offered to compensate her for the present value of the electric bicycle that had been stolen, but Róisín wanted compensation for the cost of replacing the bicycle.
Gap in consumer protection
When Chan claimed against an insurance policy, he discovered that the insurer was not a member of a dispute resolution service.
