Unauthorised disclosure an expensive mistake for broker
An insurance broker disclosed information about their client to a third party, causing financial losses to the client.
Topic: Insurance adviser
Customer discovers house not insured
House and contents insurance not renewed due to a misunderstanding.
Agreed value or market value?
Insurance broker takes no accountability.
Run-off cover too expensive
Andrew said his insurance adviser should have done more to negotiate better professional indemnity and run-off insurance cover.
Why are my claims taking so long?
A construction company complained that their broker mishandled several of their insurance claims.
Are you acting in my best interests?
Noah and Dean complained that their adviser didn’t act in their best interests, pressured them, and breached their privacy.
But you told me to!
Leilani’s car was damaged in a flood. She said that her broker told her to get it repaired, but then her insurer decided to write off the car.
Farm business owner finds he is not insured for vehicle damaged in flood
Jason’s broker gave him incorrect information regarding the extent of cover for his farm vehicles.
Insurance adviser failed to document interactions with client
Business customer thought insurance adviser had arranged CoverPlus Extra with ACC, but this had not occurred, and ACC levies were higher as a result.
Why doesn’t my daughter have health insurance?
Ihaka believed that his youngest daughter had been added to his health insurance policy, but he had not returned the necessary paperwork to his adviser. Was the adviser negligent?
