Did the travel insurer adequately manage Bhavesh’s claims and complaints?
Bhavesh complained about how difficult it was to file a claim with the travel insurer and said that the travel insurer had not managed his claims or complaints fairly.
Topic: Insurance
Not every loss will be one that you can claim under your travel insurance policy
Travel insurer declined Frankie’s claim for cover after his cruise ship ran aground and could no longer continue with the planned itinerary.
Disagreement about extent of water damage to rental property
Nathan complained that the insurer had incorrectly assessed the extent of the water damage to his rental property and had applied three excesses instead of one.
Business affected by a cyclone
Minimising damage might affect your ability to claim.
For a rainy day
The insurer declined a Body Corporate’s insurance claim for flood damage. Spencer complained on behalf of the Body Corporate.
Apartment water woes
Deepak has two loss of rent insurance claims in quick succession, which causes confusion.
Insured’s responsibility to take reasonable precaution
Insurer declined a dealership’s claim for the cost of a stolen vehicle.
A grey area
Are sample curtains “all other property” or “stock” under an insurance policy?
An overwatered plant causes damage
The carpet at Paige’s property was damaged after her tenants overwatered a plant. Paige assumed that her insurance would cover the damage.
The valuation is too low
Amiri disagreed with the insurer’s valuation of his trailer, so he obtained his own valuations. However, the insurer declined to increase their offer.
