A fire at Heathrow and a costly flight home
A fire onboard an Ethiopian Airlines plane at Heathrow airport on 13 July 2013 caused disruption to travel in and out of the airport.
Topic: Insurance
A good outcome to a bad fall
Is a person “currently aware” of the symptoms of a medical condition when they have fully recovered from those symptoms?
Thief defeats panda
The Complainants’ car was broken into. Their iPhones were stolen from the glove box and a handbag was stolen from under the passenger seat. The insurance company covered the iPhones but not the handbag. Should the handbag have been covered?
Cause of water damage to kitchen bench and cabinet
Margaret and Peter are building managers in an apartment block. They live in one of the apartments and own several others which are rented out. One of the rented apartments suffered water damage during the tenant’s temporary absence.
Double claim for refund of cancelled tour and expenses
Donald and Sarah booked a seven week trip to the UK, Europe and North Africa, including a 10 day all inclusive tour in Morocco towards the end of their holiday.
An unexpected fall breaks a holiday
Jerry and Joan planned a trip to Australia and had booked their flights when Joan had an accident and broke her leg.
You must be barking: felling into dispute about a broker’s duty to the client
Does an insurance company have to point out the limits of its insurance policy to an insurance broker who is selling that policy?
Benefits of an early settlement offer
Gary had 250 pounds stolen while on holiday. After being told on at least 3 occasions his travel insurance company would cover the loss, Gary was very disappointed when his claim as declined.
