Insurance benefit falls on deaf ears
Todd experienced permanent and irreversible hearing loss after attending a loud concert. He made an insurance claim under his accident insurance policy for his hearing loss. Was he covered?
Topic: Insurance
Gold does not always glisten
Julius used his gold credit card to buy an airline ticket to Australia. He was not sure of his return date so bought a one way ticket only. While in Australia he used another gold card to buy a one way ticket back to New Zealand.
How a pre-existing medical condition is defined
Jocelyn and her husband booked an overseas trip in December 2012 to take place six months later. Jocelyn arranged a travel insurance policy with All Claims Covered through her travel agent.
Are traffic convictions and traffic infringements the same thing?
Kelvin accidentally hit a wandering cow while driving home late one night. Kelvin’s car was written off in this accident, but the insurance company declined Kelvin’s claim for the cost of the car.
A death in Bali
Can your travel insurance claim be declined for failing to hold the overseas country’s drivers’ licence?
A fire at Heathrow and a costly flight home
A fire onboard an Ethiopian Airlines plane at Heathrow airport on 13 July 2013 caused disruption to travel in and out of the airport.
A good outcome to a bad fall
Is a person “currently aware” of the symptoms of a medical condition when they have fully recovered from those symptoms?
Thief defeats panda
The Complainants’ car was broken into. Their iPhones were stolen from the glove box and a handbag was stolen from under the passenger seat. The insurance company covered the iPhones but not the handbag. Should the handbag have been covered?
Cause of water damage to kitchen bench and cabinet
Margaret and Peter are building managers in an apartment block. They live in one of the apartments and own several others which are rented out. One of the rented apartments suffered water damage during the tenant’s temporary absence.
Double claim for refund of cancelled tour and expenses
Donald and Sarah booked a seven week trip to the UK, Europe and North Africa, including a 10 day all inclusive tour in Morocco towards the end of their holiday.
