Money transfer sent to wrong account
Aimee sent $4,000 to the wrong account. The recipient bank placed the transaction on hold, but Aimee initially did not receive the money back. Did the money transfer service do all they could to help?
Topic: Money cards, transfers, and exchanges
Funds linked to a pending transfer
Alex deposited money into his money transfer account, but the funds didn’t appear in the account because they were used to cover a pending payment he had unintentionally set up.
Computer gaming gets out of control
Stephen’s son believed he was purchasing gems within a game, not realising real money was involved.
Sending money overseas? It’s not just the account number that needs to be correct
Raymond sent almost NZ$20,000 overseas to his son using an international money transfer service, but the money never arrived. He later discovered that he had entered the routing number for the wrong bank.
Travel card ATM fees when currency conversion goes wrong
Jeremy tried to withdraw euros from his multicurrency travel card. The ATM processed the withdrawal in GBP and then NZD instead of using his euro account, leaving him with extra fees.
Vulnerable consumer loses entire inheritance to convincing scammer
A scammer persuades a consumer to transfer money into a money transfer service’s account and gains access to her PINs and passwords to steal the money.
When is a credit card issuer required to reimburse you for fraudulent transactions made from your account?
Ruby complained that the credit card issuer refused to reimburse her for fraudulent transactions made on her credit card to an online betting website.
Chargebacks for disputed transactions
Sione disputed transactions on his credit card. The card provider opened a fraud investigation but found that Sione had authorised the transactions by using a one-time code the provider sent to him. Under their terms and conditions, the card provider could not chargeback the transactions because Sione had authorised them.
If your identity is fraudulently used to set up accounts, are providers obliged to delete all account information?
Dan discovered that his identity had been used to open several fraudulent accounts when he was applying for finance. One of the account providers involved said they could not delete or release some account information, even though the accounts were fraudulently opened.
Credit card dispute after Miami day club overcharge
Olivia and Elijah were overcharged by a day club in Miami. Their credit card provider declined their request for a chargeback.
