One number wrong and the money is gone
Graham entered his wife’s account number incorrectly and was unable to recall the $2,000 that he transferred to the wrong account.
Topic: Money cards, transfers, and exchanges
Money transfers – check the terms and conditions
Skye complained that a money transfer service had refused to transfer her money to family in the Ukraine, closed her account, and took too long to refund her money.
Joint meetings: an opportunity to listen, speak, feel heard, and resolve complaints
Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.
Received an overseas job offer without applying? Red Flag!
Rika accepted a job offer after being approached on LinkedIn. She was later convinced to take out $25,000 in credit cards and share the details, resulting in her being scammed and facing financial hardship.
Communication difficulties
Maria complained about a money transfer service’s poor communication.
Cancelling a direct debit
Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.
Let’s agree to disagree
Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.
Is my interest-free purchase really interest-free?
Dongmei made a purchase under an interest-free promotion using her credit card, but when she made repayments, it reduced her interest-free amount not her other interest-bearing amounts.
Fees free
Isabella complained that she was charged an annual fee on a fees-free credit card.
