Topic: Money cards, transfers, and exchanges
Communication difficulties
Maria complained about a money transfer service’s poor communication.
Cancelling a direct debit
Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.
Let’s agree to disagree
Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.
Is my interest-free purchase really interest-free?
Dongmei made a purchase under an interest-free promotion using her credit card, but when she made repayments, it reduced her interest-free amount not her other interest-bearing amounts.
Fees free
Isabella complained that she was charged an annual fee on a fees-free credit card.
I’ve already paid, why are you charging me again!
Lupe’s credit card statement kept showing that she owed money, even though she had already paid.
That’s not my income!
Kai said that his lender increased his annual income on his business credit card application so that he would qualify.
Help! I transferred money to the wrong person!
Robbie had problems retrieving his money after sending it to the wrong bank account.
Where is my money?
The money transfer returned Rawiri’s money after 52 days. Were they justified in keeping it for this long?
