Vulnerable consumer loses entire inheritance to convincing scammer
A scammer persuades a consumer to transfer money into a money transfer service’s account and gains access to her PINs and passwords to steal the money.
Topic: Money Transfer
If your identity is fraudulently used to set up accounts, are providers obliged to delete all account information?
Dan discovered that his identity had been used to open several fraudulent accounts when he was applying for finance. One of the account providers involved said they could not delete or release some account information, even though the accounts were fraudulently opened.
Money transfers – check the terms and conditions
Skye complained that a money transfer service had refused to transfer her money to family in the Ukraine, closed her account, and took too long to refund her money.
Communication difficulties
Maria complained about a money transfer service’s poor communication.
Help! I transferred money to the wrong person!
Robbie had problems retrieving his money after sending it to the wrong bank account.
Where is my money?
The money transfer returned Rawiri’s money after 52 days. Were they justified in keeping it for this long?
Pending transfers
Hudson complained that the money transfer service sent his money to the wrong recipient.
Going around in circles
Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.
Eventful transaction difficulties
A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.
Are you who you say you are?
Jai found an application for credit with a payment service provider on his credit report. Jai did not remember applying for credit with the payment service provider.
