Contact us

0800 347 257

Nothing comes free, or does it?

A prisoner opens an account with a credit union which is advertised as free for prisoners. A few years later the credit union decides to change its policy and starts charging fees. The prisoner disputes this.

Insurance mix-up

Insurance accidentally lapses when insurers change, but request a request to reinstate is overlooked, resulting in a redundancy claim being declined

Interest rate error

$700,000 was deposited into a lower interest-bearing account by mistake and the error was not corrected for four years