Jasmine transferred her UK pension to a fund manager in New Zealand. She complained about the information the fund manager gave her about her rights, under UK pension rules, to withdraw her investment.
Ava’s application to make an early withdrawal from her KiwiSaver account to pay for bariatric surgery was declined. Did the supervisor have reasonable grounds for declining Ava’s application?
Bodhi transferred his UK pension to New Zealand. The fund manager did not follow the recommendations they gave, but Bodhi delayed in telling the fund manager about this. Should the fund manager pay compensation?
Sophia switched superannuation providers. She later found out that she had a tax liability related to her investment, for the quarter when she switched providers, which she had to pay.
Samantha falls into financial hardship, but her early KiwiSaver withdrawal application is declined because she was eligible for a benefit instead, and wanted to use the KiwiSaver funds to work on her business.
Wiremu and Anna are struggling financially and apply to withdraw their KiwiSaver funds. When they don’t receive as much as they thought they would, they contact FSCL.
Grace signed up for a life insurance policy provided by their workplace savings scheme. In 2019, Grace’s premiums increased by 25%, and the scheme manager changed their fee structure. Grace did not think the premiums increase was justified, and they did not think the change in fees had been properly disclosed. What could FSCL do?
Tawhiri cannot recall receiving his superannuation funds 18 years ago. He complained to FSCL when his superannuation scheme could not provide definitive evidence that they paid him the funds.
Graham became ill and encountered some financial strive. He wanted to access his superannuation funds to relieve his debt. But he was not allowed to withdraw all of his money. Graham then laid a complaint with FSCL.
Ryan remarried, and went to enter his new wife’s details on his superannuation scheme. Ryan was told he could not add his wife to the scheme, since he had already retired. Was the superannuation scheme provider acting reasonably?