The adviser’s advice process was poor when she advised Peter to switch insurers. What harm did this cause?
Jeremy did not remember cancelling his insurance policies, but was able to see that it was reasonable for his insurer to think that was his intention
What happens if you disagree with your insurer’s calculation of the amount payable under the insurance policy?
Caitlyn and her insurance adviser had arranged an insurance policy for Caitlyn, and all that was left to do was sign the contract. However, Caitlyn and the insurer never met to sign the contract, so when she had a heart attack a few months later, she did not have any cover. Should the adviser have done more to finalise the contract?
In an insurance dispute, where there is more than one possible explanation for loss, how does FSCL decide which explanation it should base its assessment on?
Pam wanted her travel insurance to pay for her husband’s dental treatment overseas. The insurer declined to pay costs that did not relate to emergency dental treatment. Pam complained this was unfair as the dental costs arose as a result of her husband’s tooth injury.
After Lionel’s trauma insurance claim is declined and then accepted, he complains to FSCL about his insurance adviser
Thomas lost his hearing aids while holidaying in Hawaii. His claim for $9000 was accepted by his travel insurer, but a sub-limit for ‘electronic equipment’ meant he only received $2000 in settlement of his claim. The insurer said that if Thomas had wanted to insure his hearing aids for their full value, he should have specified them in the policy. Thomas said he didn’t know he had to specify hearing aids and he disputed that hearing aids were electronic equipment. Is the insurer right?
Mary was injured on a day excursion during her cruise. Because of the cruise’s itinerary Mary was unable to return home until five days after the injury occurred. Is Mary able to claim ‘cancellation costs’ from the time of the injury because she couldn’t enjoy the cruise as she had envisioned?
Lindsey’s bag was lost by an airline. The airline paid Lindsey $4,686.74 as compensation for losing his bag. However, Lindsey had calculated that the items of clothing in his bag were worth $7,201.69. Lindsey wanted his travel insurance company to accept his claim for $7,201.69 worth of lost clothing.