Travel booked later this year? Disclose your pre-existing conditions!
No insurance cover for undisclosed pre-existing medical conditions or changes in health
Topic: Travel Insurance
Holiday ruined – what does the travel insurance policy cover?
Sam and Anna said the insurer did not pay out all they were entitled to under their travel policy and delayed in assessing their claim.
Did the travel insurer adequately manage Bhavesh’s claims and complaints?
Bhavesh complained about how difficult it was to file a claim with the travel insurer and said that the travel insurer had not managed his claims or complaints fairly.
Not every loss will be one that you can claim under your travel insurance policy
Travel insurer declined Frankie’s claim for cover after his cruise ship ran aground and could no longer continue with the planned itinerary.
Too ill to travel
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
A real pain in the tooth
The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.
No ship to speak of
Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.
Tour cancelled due to conflict
The insurer declined Sarah’s travel insurance claim because her travel insurance policy excluded claims arising from war.
Not fit for purpose
The insurer declined Sophia’s claim for prebooked accommodation costs under her ticket and baggage protection policy.
Do you understand your insurance policy?
James and Isla believed that they could claim the additional cost of new flights under their ticket and baggage insurance policy. The insurer denied their claim.
