Sally’s flight from Siem Reap to Hanoi was rescheduled for the next day. To avoid missing planned activities, she booked new flights without consulting her travel insurer. When she claimed the cost, the insurer declined, citing policy exclusions for airline delays or reschedules when an alternative flight is offered within 36 hours.
Anna cancelled her family trip after her mother‑in‑law in the UK became seriously ill and expected her credit‑card travel insurance to cover the prepaid accommodation, but the insurer declined the claim.
Ana suffered injuries overseas, but her travel insurer declined her claim because she left New Zealand without a return ticket, a key eligibility requirement for cover under her policy.
Mabel complained that the travel insurer had miscategorised her engagement ring as a valuable, resulting in her having less cover under the travel insurance policy
No insurance cover for undisclosed pre-existing medical conditions or changes in health
The insurer declined Ari’s $17,000 claim because she did not report the theft to local police within 48 hours.
Sam and Anna said the insurer did not pay out all they were entitled to under their travel policy and delayed in assessing their claim.
Bhavesh complained about how difficult it was to file a claim with the travel insurer and said that the travel insurer had not managed his claims or complaints fairly.
Travel insurer declined Frankie’s claim for cover after his cruise ship ran aground and could no longer continue with the planned itinerary.
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
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