Ana suffered injuries overseas, but her travel insurer declined her claim because she left New Zealand without a return ticket, a key eligibility requirement for cover under her policy.
Mabel complained that the travel insurer had miscategorised her engagement ring as a valuable, resulting in her having less cover under the travel insurance policy
No insurance cover for undisclosed pre-existing medical conditions or changes in health
The insurer declined Ari’s $17,000 claim because she did not report the theft to local police within 48 hours.
Sam and Anna said the insurer did not pay out all they were entitled to under their travel policy and delayed in assessing their claim.
Bhavesh complained about how difficult it was to file a claim with the travel insurer and said that the travel insurer had not managed his claims or complaints fairly.
Travel insurer declined Frankie’s claim for cover after his cruise ship ran aground and could no longer continue with the planned itinerary.
The insurer declined Marco and Fia’s travel insurance claim because Fia was awaiting medical tests when Marco booked their flights.
The insurer covered the cost of Mia’s overseas dental work, but would not accept Mia’s claim for the follow up treatment Mia received in New Zealand.
Mona made a travel insurance claim because her cruise was cancelled. The insurer declined Mona’s claim because they thought the cancellation was caused by the cruise company’s financial default.
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