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Pre-approval process incomplete

What happens if you disclose a medical condition, but you fail to complete the process to ensure cover? Is your insurer liable?

Lost deposits lost in translation of the policy

Petra’s insurer only paid her three-quarters of the costs of her cancelled trip because there was a limit in her policy for lost travel deposits. Petra thought this limit shouldn’t apply to her claim because she paid for the trip in full rather than by deposit.

Pandemic forecast – low chance of cover

Alice claimed on her insurance for a cancelled cruise after she was advised that she had an increased risk of health issues if she caught Covid-19. Alice’s insurer declined her claim pointing out her policy had an epidemic/pandemic exclusion clause

Covid-19 Travel Troubles

Sonny’s trip to Guatemala was cancelled when the country closed its borders due to Covid-19. Sonny’s insurer declined his travel insurance claim