This document outlines how financial dispute resolution schemes apply remedies for irresponsible lending. These remedies are available under section 89 of the Credit Contracts and Consumer Finance Act 2003 (CCCFA).
The four approved schemes are Financial Services Complaints Ltd (FSCL), the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme), the Banking Ombudsman Scheme (BOS) and the Financial Dispute Resolution Service (FDRS).
