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Sorry, I think there’s been a misunderstanding.

Denise submitted a claim to her insurer after a burglary. The insurer grew suspicious after receiving a number of invoices from Denise’s broker, so they declined Denise’s claim. Denise had an explanation for what happened – was she telling the truth?

Reasonable care of car

Was it reasonable for Leilani’s insurer to decline her claim after she left her vehicle, unlocked with the windows down, and the keys in the ignition?

Insurance policy confusion

Kaia’s business insurance claims were declined by her insurer. Were the claims being declined the adviser’s fault?

What do you mean $10,000 limit?!

Mark had a business insurance policy (material damage) recommended by his broker. Mark needed to make a costly claim of $110,000, but his policy didn’t cover the full amount of damage due to a policy limit of $10,000 for equipment damaged off-site – even though Mark had a total sum insured of $150,000. Did Mark’s broker make a mistake?

Out of alignment

Ishan purchased business insurance after he had already begun trading. Would he be covered for faulty wheel alignments performed before inception of the insurance?

Was it ‘resultant damage’?

Bob of Bob’s Builders submitted a claim to his insurer for the cost of replacing some cladding that was damaged by a paint-stripping company who worked on an apartment block Bob’s team was constructing. The insurer declined Bob’s claim because the damage was due to faulty workmanship – was this decision correct?

Gap in insurance cover

When Marie’s insurer did not renew her policy she was left uninsured for claims arising from events occurring while the policy was in place.