Vulnerable customer struggling to repay credit card debt
Maria takes out credit card in 2018 and struggles to pay it
Topic: Credit Cards
Credit report communication
Sophia did not know that she had incurred $20 debt with a BNPL provider due to fees until she became aware of an adverse credit listing. Had the BNPL provider done anything wrong?
Online scam
Harry sent money overseas to pay for tools purchased online. Unfortunately, the transaction was a scam. Was the money transfer service responsible for Harry’s loss?
The scam was not my fault!
Wayne’s online business signed up to a card issuer’s service. When fraudsters used stolen credit card details to purchase from his business, was Wayne responsible for the cost of the chargebacks?
Disputed card transactions
Jae-sang disputed card transactions and the provider declined her claim.
I didn’t apply for that credit card?
When Trina receives a credit card she didn’t apply for in her letterbox, she complains to the credit card provider
4-digit catastrophe
When Daniel wrote his PIN on the back of his credit card, he thought it would be a good way to remember. The thief who took the card thought so too.
Help! I’ve been scammed – will you refund me?
Ferdinand used his credit card to purchase bitcoin for some online investment opportunities. Sadly, he was scammed and lost the bitcoin. Did his card provider have a duty to refund him when things went wrong?
Guitar salesman strung out to dry
A customer of Robbie’s told their bank he never received the expensive guitar and requested a chargeback. Robbie delivered the guitar personally. Did Robbie’s payment processing company do enough to protect him from fraud?
Miscommunication causes complaint
Kelly’s credit card provider did not warn her that they would be referring her debt to a collection agency
