Computer gaming gets out of control
Stephen’s son believed he was purchasing gems within a game, not realising real money was involved.
Topic: Credit Cards
When is a credit card issuer required to reimburse you for fraudulent transactions made from your account?
Ruby complained that the credit card issuer refused to reimburse her for fraudulent transactions made on her credit card to an online betting website.
Chargebacks for disputed transactions
Sione disputed transactions on his credit card. The card provider opened a fraud investigation but found that Sione had authorised the transactions by using a one-time code the provider sent to him. Under their terms and conditions, the card provider could not chargeback the transactions because Sione had authorised them.
Credit card dispute after Miami day club overcharge
Olivia and Elijah were overcharged by a day club in Miami. Their credit card provider declined their request for a chargeback.
Making a purchase at an EFTPOS terminal? Don’t forget to cover your PIN number!
When purchasing medicine at a store, Clementine fainted and was taken to hospital. The cashier watched her enter her PIN, stole her card, and made fraudulent transactions. The credit card issuer declined to reimburse Clementine for the transactions because she had not protected her PIN.
Online shopping convenience comes with a catch: The risks of saved credit cards
Warning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
Joint meetings: an opportunity to listen, speak, feel heard, and resolve complaints
Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.
Received an overseas job offer without applying? Red Flag!
Rika accepted a job offer after being approached on LinkedIn. She was later convinced to take out $25,000 in credit cards and share the details, resulting in her being scammed and facing financial hardship.
Cancelling a direct debit
Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.
