Call us: 0800 347 257

Credit report communication

Sophia did not know that she had incurred $20 debt with a BNPL provider due to fees until she became aware of an adverse credit listing. Had the BNPL provider done anything wrong?

Online scam

Harry sent money overseas to pay for tools purchased online. Unfortunately, the transaction was a scam. Was the money transfer service responsible for Harry’s loss?

The scam was not my fault!

Wayne’s online business signed up to a card issuer’s service. When fraudsters used stolen credit card details to purchase from his business, was Wayne responsible for the cost of the chargebacks?

4-digit catastrophe

When Daniel wrote his PIN on the back of his credit card, he thought it would be a good way to remember. The thief who took the card thought so too.

Help! I’ve been scammed – will you refund me?

Ferdinand used his credit card to purchase bitcoin for some online investment opportunities. Sadly, he was scammed and lost the bitcoin. Did his card provider have a duty to refund him when things went wrong?

Guitar salesman strung out to dry

A customer of Robbie’s told their bank he never received the expensive guitar and requested a chargeback. Robbie delivered the guitar personally. Did Robbie’s payment processing company do enough to protect him from fraud?