I can’t come to the phone right now
The card issuer called Julian 20 times without leaving a message because Julian’s payment was overdue.
Topic: Credit Cards
Missing money
When money went missing Ken’s lender failed to communicate complicating what was a relatively simple issue.
Why can’t you verify my income?
Awa applied for a credit card with the lender. The lender would not accept the documents Awa provided to verify his income. The lender did not refer Awa to their internal complaints process when he asked.
Vulnerable customer struggling to repay credit card debt
Maria takes out credit card in 2018 and struggles to pay it
Credit report communication
Sophia did not know that she had incurred $20 debt with a BNPL provider due to fees until she became aware of an adverse credit listing. Had the BNPL provider done anything wrong?
Online scam
Harry sent money overseas to pay for tools purchased online. Unfortunately, the transaction was a scam. Was the money transfer service responsible for Harry’s loss?
The scam was not my fault!
Wayne’s online business signed up to a card issuer’s service. When fraudsters used stolen credit card details to purchase from his business, was Wayne responsible for the cost of the chargebacks?
Disputed card transactions
Jae-sang disputed card transactions and the provider declined her claim.
I didn’t apply for that credit card?
When Trina receives a credit card she didn’t apply for in her letterbox, she complains to the credit card provider
4-digit catastrophe
When Daniel wrote his PIN on the back of his credit card, he thought it would be a good way to remember. The thief who took the card thought so too.
