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Card cancelling problems

Misha told her credit card provider to cancel her card, but the provider kept accepting transactions keeping the account open.

What happens when hardship relief ends?

Tony could no longer afford the minimum payments on his credit card, although the lender provided some hardship relief, Tony complained when the hardship relief period ended

Borrower unable to get an account statement.

A debt collection agency would not give Benjamin an account statement showing payments they had received from him. Was the lender responsible for getting a statement for Benjamin from the collection agency?

Credit card confusion

A misunderstanding about the meaning of the word ‘credit’ led to confusion about a debt owed

Don’t cancel my credit cards!

When Laaka’s income reduced due to Covid, she struggled paying her credit cards. Was the card issuer right to cancel her cards without telling her?

Fraudulent transactions refunded

An investigation into fraudulent transactions identified a change in financial circumstances allowing the lender to make enquiries into the ongoing affordability of a credit card limit