Online shopping convenience comes with a catch: The risks of saved credit cards
Warning to online shoppers saving their credit cards with a retailer to make future purchases easier. This convenience can come with extra hassles if things go wrong.
Topic: Credit Cards
Joint meetings: an opportunity to listen, speak, feel heard, and resolve complaints
Violet did not understand why the credit card issuer kept asking for information and then cancelled her account. She contacted FSCL for help, and we suggested that a joint meeting might help resolve her complaint.
Received an overseas job offer without applying? Red Flag!
Rika accepted a job offer after being approached on LinkedIn. She was later convinced to take out $25,000 in credit cards and share the details, resulting in her being scammed and facing financial hardship.
Cancelling a direct debit
Iosefa’s card issuer didn’t cancel his direct debit, now Iosefa can’t pay his mortgage.
Let’s agree to disagree
Te Ariki complained that the card issuer declined to refund a disputed charge on his credit card.
Is my interest-free purchase really interest-free?
Dongmei made a purchase under an interest-free promotion using her credit card, but when she made repayments, it reduced her interest-free amount not her other interest-bearing amounts.
Fees free
Isabella complained that she was charged an annual fee on a fees-free credit card.
I’ve already paid, why are you charging me again!
Lupe’s credit card statement kept showing that she owed money, even though she had already paid.
That’s not my income!
Kai said that his lender increased his annual income on his business credit card application so that he would qualify.
