Nathaniel was charged substantially more than he expected for the administration of his father’s simple estate, despite delays caused by the trustee service. Was this fair?
The settlement agreement resolving a disputed will was ambiguous causing a further dispute between the trustee company and a beneficiary
Michelle wants to keep the estate’s only asset, the family home, while Andrew wants to sell the property. What should the trustee company do?
David’s late mother’s estate was administered by a trustee company. Upon uncovering a letter written by his late mother, concern was raised about the sliding scale of fees the trustee company was applying. David’s subsequent complaint led to the trustee company reviewing their fee and honouring the original fees contract.
Grace was unhappy with a trustee company’s delays managing her mother’s estate, and their excessive fees. The trustee company agreed to write off $12,000 of fees, and the complaint was settled. But less than a year later, when the estate was finalised, Grace was surprised to receive a new $6,000 invoice.
Was the trustee company responsible for the costs of a prolonged estate administration?
What happens if you are having real problems communicating, and you need the help of people who live in different cities?
A complaint about the fees charged over 14 years of estate administration
Judy told Kath that she would be receiving over $1 million from the sale of some shares. But then Judy found out the shares were only worth around $24,000. She didn’t tell Kath. Should Kath have to pay Judy’s fees?
Julia had lost faith in the professional trustee who was administering her late grandfather’s estate, due to the trustee’s admitted errors. But did that mean she could use FSCL’s process to try and find further bases for complaint? Or should she just accept the trustee’s generous settlement offer?