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Incorrect fee applied to estate administration

David’s late mother’s estate was administered by a trustee company. Upon uncovering a letter written by his late mother, concern was raised about the sliding scale of fees the trustee company was applying. David’s subsequent complaint led to the trustee company reviewing their fee and honouring the original fees contract.

One complaint down; one to go

Grace was unhappy with a trustee company’s delays managing her mother’s estate, and their excessive fees. The trustee company agreed to write off $12,000 of fees, and the complaint was settled. But less than a year later, when the estate was finalised, Grace was surprised to receive a new $6,000 invoice.

Video call resolution

What happens if you are having real problems communicating, and you need the help of people who live in different cities?

Great Expectations (followed by Hard Times)

Judy told Kath that she would be receiving over $1 million from the sale of some shares. But then Judy found out the shares were only worth around $24,000. She didn’t tell Kath. Should Kath have to pay Judy’s fees?

When there is no trust in a trustee….

Julia had lost faith in the professional trustee who was administering her late grandfather’s estate, due to the trustee’s admitted errors. But did that mean she could use FSCL’s process to try and find further bases for complaint? Or should she just accept the trustee’s generous settlement offer?

When there is no trust in a trustee….

Julia had lost faith in the professional trustee who was administering her late grandfather’s estate, due to the trustee’s admitted errors. But did that mean she could use FSCL’s process to try and find further bases for complaint? Or should she just accept the trustee’s generous settlement offer?

The Rainmaker

Taua had some issues with the way a trustee company had run her parents’ estates. She hired a lawyer to make a very long and complex complaint to FSCL. FSCL partially upheld her complaint, but could she recover her legal fees?