Topic: Insurance adviser

An issue arises about the replacement of a health insurance policy, leaving Andy without cover for knee replacement surgery.

Bridget and James met with a financial adviser to review their current life, trauma and income protection insurance cover. After more meetings and completing an application for a new policy with the company, Bridget and James decided to back out, thinking that they were not yet locked in.

Keith and Nicole changed health insurers in 2014. After submitting a claim later that year to their new insurer, Keith’s medical records were reviewed, and the new insurer limited and placed exclusions on Keith’s policy. Keith and Nicole complained that their adviser’s advice to change insurers was inappropriate. Was the adviser liable?

A valuable client complains you failed to provide them with the service they requested and they have suffered a loss because of it. You’re confident that you acted correctly and without written confirmation you were not obligated to provide the service. How can you handle the complaint to satisfy your client and ensure that you are not paying for something you didn’t do?

You’ve discovered you may not have the cover your adviser said you did, and your adviser will not communicate with you. FSCL investigates.

An insurance adviser failed to note a pre-existing condition on an insurance application form. A claim was declined and insurance cancelled when the insurer discovered the non-disclosure causing loss.

Hank and Hannah decide to change their life and mortgage repayment insurances after meeting with their adviser, Henry. Two years later, Hank is diagnosed with cancer. Henry tells Hank and Hannah they will be paid the mortgage repayment cover benefit plus an additional critical illness benefit of $15,240, but this is not correct. Hank and Hannah are sure Henry told them when signing up that the benefits would be paid together. Can they get the additional benefit?

After a cyclone destroyed an orchard the orchard owner discovered he was not insured for the loss. The orchard owner considered his broker had not provided adequate advice when arranging cover and asked his broker to reimburse the loss.

Tim, financial adviser, approached Amy and Carl offering to review their insurances and provide a no obligation, free quote.

Sally and Brett contacted an insurance broker, Colin, to review their insurance requirements. A few weeks later Colin met them to discuss his recommendations which included cancelling existing policies.