Call us: 0800 347 257

Broker not liable for client’s loss

The business insurer declined a claim for privately owned motorbikes which had been stored at a business’s workshop. Did the insurance broker know about the motorbikes, and were they responsible for the absence of cover?

Risk of travelling with high value items

Jessica damaged her bracelet while on holiday. When she made a claim for the damage, she found out the full cost of the repair was not covered by her travel insurance policy.

Nowhere to hide for hidden costs

Tony and Liz were distressed to discover that what they had thought were just insurance premiums sometimes included big fees for their insurance broker. But must the broker pay them back?

Communication breakdown

How far should a broker go to make sure that you know your insurance premium has not been paid, jeopardising your cover?

Fungi Fiasco

A shipment of a product Yann ordered was quarantined and destroyed. When Yann tried to claim on his insurance for the loss of income and loss of the product, he discovered he was not covered. Was that the result of his broker’s negligent advice?

The perfect storm

A large cyclone caused leaks in Carlos’s new home. The insurer said the leaks were not because of the cyclone but due to wear and tear, and poor construction. Can Carlos claim the costs of damage from his insurer?

The stock loss shock

Tom’s jewellery shop was burgled twice within three days, and $101,200 worth of stock stolen. Tom was shocked when his insurer only paid him $52,500, being his insurance policy’s limit for stock not stored in a safe/in window displays after hours. Tom’s insurance policy schedule never showed the limit. Did Tom’s insurance broker cause his loss?