Pradeep’s items were likely stolen on multiple occasions, making calculating the excess impossible. The insurer agreed to take a ‘fair and reasonable’ approach to conclude the claim.
Taika claimed on his health waiver, but was disappointed to find out the benefit wouldn’t be paid out to him
Jin’s motor vehicle policy was cancelled because her insurance broker did not pay the premium to the insurer. The policy was reinstated but Jin was inconvenienced by the delays with her claim being accepted. What was a fair amount of compensation for non-financial loss?
The business insurer declined a claim for privately owned motorbikes which had been stored at a business’s workshop. Did the insurance broker know about the motorbikes, and were they responsible for the absence of cover?
Jessica damaged her bracelet while on holiday. When she made a claim for the damage, she found out the full cost of the repair was not covered by her travel insurance policy.
Tony and Liz were distressed to discover that what they had thought were just insurance premiums sometimes included big fees for their insurance broker. But must the broker pay them back?
What harm did an insurance broker’s mistake cause their client?
Alvin contacted a broker to get new contents insurance. Alvin forgot to disclose a past claim for burglary. Alvin complained that the broker did not advise him he had to disclose all claims.
Non-disclosure of criminal convictions leads to a high excess, but does the broker have some responsibility?
How far should a broker go to make sure that you know your insurance premium has not been paid, jeopardising your cover?