The business insurer declined a claim for privately owned motorbikes which had been stored at a business’s workshop. Did the insurance broker know about the motorbikes, and were they responsible for the absence of cover?
Jessica damaged her bracelet while on holiday. When she made a claim for the damage, she found out the full cost of the repair was not covered by her travel insurance policy.
Tony and Liz were distressed to discover that what they had thought were just insurance premiums sometimes included big fees for their insurance broker. But must the broker pay them back?
What harm did an insurance broker’s mistake cause their client?
Alvin contacted a broker to get new contents insurance. Alvin forgot to disclose a past claim for burglary. Alvin complained that the broker did not advise him he had to disclose all claims.
Non-disclosure of criminal convictions leads to a high excess, but does the broker have some responsibility?
How far should a broker go to make sure that you know your insurance premium has not been paid, jeopardising your cover?
A shipment of a product Yann ordered was quarantined and destroyed. When Yann tried to claim on his insurance for the loss of income and loss of the product, he discovered he was not covered. Was that the result of his broker’s negligent advice?
A large cyclone caused leaks in Carlos’s new home. The insurer said the leaks were not because of the cyclone but due to wear and tear, and poor construction. Can Carlos claim the costs of damage from his insurer?
Tom’s jewellery shop was burgled twice within three days, and $101,200 worth of stock stolen. Tom was shocked when his insurer only paid him $52,500, being his insurance policy’s limit for stock not stored in a safe/in window displays after hours. Tom’s insurance policy schedule never showed the limit. Did Tom’s insurance broker cause his loss?