Call us: 0800 347 257

Why did I change insurance policies?

Thomas and Tracy were advised to take out alternative insurance policies by an adviser. The policies were less suited for them than their existing insurance. Was the company that contracted the adviser responsible for the complaint?

Overpayment of life and health cover

When Amber forgot to change her membership status she paid for cover that she could never have claimed under. Should Amber be reimbursed for this unnecessary cost?

Insurance policies cancelled

Jeremy did not remember cancelling his insurance policies, but was able to see that it was reasonable for his insurer to think that was his intention

Replacement insurance – was best practice followed?

Jane’s financial adviser recommended that she move her life and mortgage protection insurance company to a new insurance company. Jane did not disclose a pre-existing medical condition and a claim under her mortgage protection insurance was later declined. The adviser’s process was flawed but did not cause a direct financial loss. The adviser paid compensation for inconvenience.

ACC cover but no insurance

When Kate suffers a back injury, she is surprised to find her income protection insurance doesn’t kick in for 13 weeks since the accident. To make matters worse, her insurance claim is then declined for non-disclosure of medical conditions. Was any of this her adviser’s fault?

Life and trauma insurance – compulsory or recommended?

Rawiri and Jenny’s financial adviser recommended they get life and trauma insurance cover when they refinanced. A couple of years later, Rawiri asked the adviser to cancel the insurance, but the adviser said it was compulsory for them to keep it as part of their refinance.

Failure to act in client’s best interests

Sobitha’s financial adviser was unable to show that he acted in Sobitha’s best interests when recommending an insurance change that left Sobitha with less cover than she believed was in place