Contact us

0800 347 257

Unnecessary insurance?

While the insured complained his insurance adviser had wrongly advised him to have two income policies, the adviser had good reason for their advice.

Know your policies

Rosa had had the same childhood condition as one of her parents – shouldn’t the insurance broker have recognised that Rosa’s children might need cover for it too?

But I disclosed my medical history!

Haoyu believed that he had told his adviser about his medical history and scheduled gastroscopies. However, when he tried to claim for the gastroscopy, he was told that his claim was declined.

Why did I change insurance policies?

Thomas and Tracy were advised to take out alternative insurance policies by an adviser. The policies were less suited for them than their existing insurance. Was the company that contracted the adviser responsible for the complaint?

Overpayment of life and health cover

When Amber forgot to change her membership status she paid for cover that she could never have claimed under. Should Amber be reimbursed for this unnecessary cost?