“The great $6,300 disappearing act”
What happens if you transfer funds to your credit card provider to pay your credit card balance, but your funds get lost?
Topic: Money cards, transfers, and exchanges
The exchange rate you see isn’t the exchange rate you get
Abbey used a foreign currency travel card for her trip to Australia. When she changed NZD $2,000 into AUD, she received several hundred fewer AUD than she was expecting. She complained the exchange rate offered was not the exchange rate she received.
“I didn’t read the terms and conditions or do anything to follow up, but you told me something which I relied upon”
Jon applied for a credit card with 6 months interest-free. When he went to pay off the card at the end of the 6 months, Jon learned the card had been cancelled and his debt passed on to a collection agency. Why was this?
Share your card and PIN at your own risk
Anatoly uses his travel card to transfer funds to his relative Mila in the Ukraine, who uses the second card attached to the account to withdraw the funds. After fraudulent transactions of $480 appear on the account, we investigate whether the card provider needs to credit Anatoly’s account.
Two cards stolen in two days
What happens if you notice your wallet is stolen, but forget your card is in the wallet and delay notifying the card provider for 24 hours? Are you liable for the unauthorised transactions?
PIN compromised and card stolen while travelling overseas
Craig’s travel card was stolen from him while overseas and used to withdraw money from his account. Is the travel card provider obliged to refund the money stolen from Craig’s account?
Do not delay, complain today
A relationship sours, reigniting complaints about earlier dissatisfaction
“Why can’t I send my girlfriend money? It’s my money!”
Adrian, based in NZ, was sending his girlfriend in Nigeria money through electronic funds transfer. When the money transfer company refused to allow Adrian to continue sending his funds, Adrian complained to FSCL. Can Adrian send money to whoever he likes?
“Exchanging shots about currency exchange”
Tina used a Travel Card to transfer currency for her overseas trip. She later discovered the transfer had not gone into her desired currency. When she subsequently made the transfer to her desired currency, she lost a considerable sum of money as a result of exchange rates. Can she recoup this from the travel card provider?
Warning: travel card active immediately
Traveller was unaware his travel card was active, and left it with the PIN in his hotel room allowing a thief easy access to his account
