Inconvenient freeze
Travel card account frozen when suspicious transaction identified
Topic: Money cards, transfers, and exchanges
Paying fees for no service
Bradley tried to use his travel card overseas but could not access his money. Bradley complained that he was charged various fees but was not provided with any service. Can Bradley get his money back?
Paying the wrong account
Lisa had been making payments to the wrong bank account for her credit card. When she found out, the credit card company refunded her money, but Lisa remained concerned they had kept her money for a month and did not contact her. Can Lisa complain about the credit card company’s service and seek improvements in their process?
Mowed away
Is a credit card provider caught by the Consumer Guarantees Act and obliged to cancel a contract if the goods paid for with the card are not of an acceptable quality?
Travel Cards and the Anti-Money Laundering & Countering Financing of Terrorism Act 2009
Alan held a travel card with the travel card company. A credit was paid to the account by a company he purchased goods from using different reference codes. As a result, the travel card company suspended his account to investigate potential fraud. Alan was not told immediately. Was the travel card company correct to suspend his account?
Nigerian fraudster
Can an international money remitter refuse to send money until it is satisfied a transaction is genuine?
I’m in Hong Kong so why am I paying in yen?
When Tom pays for dinner in Hong Kong using his travel card, payment is drawn from his yen balance, not his Hong Kong dollar balance. Was there an error in the travel card provider’s systems?
“A quick exchange with FSCL resolves an exchange rate complaint.”
What exchange rate does a travel insurer use when calculating a claim settlement in New Zealand dollars?
The fraudulent marauder
Claire was making an ATM withdrawal in India when she was interrupted half way through the process. A number of days later Claire realised some money had been taken out of her account. As she had not let anyone see her PIN or lost sight of the card, Claire was confused how this could have occurred. Should Claire’s travel card provider reimburse her?
Financing the unknown
A person sends money using a transfer company to a person whom he has not met, and cannot prove the source of the funds. Does the transfer company have the right to close his account?
