Money cards, transfers, and exchanges Archives

Dude where’s my car

Emily and Jasper used a foreign exchange service to purchase an overseas luxury car. Unfortunately, the money was transmitted to a scam account and they did not receive their car. Emily and Jasper complained about the practices of the foreign exchange company and its role in the fraud.

Credit card chaos

A supplementary cardholder could only see her transactions online, so only paid part of the balance of the account allowing the main account holder’s transactions to accumulate incurring interest

Inconvenient freeze

Travel card account frozen when suspicious transaction identified

Paying fees for no service

Bradley tried to use his travel card overseas but could not access his money. Bradley complained that he was charged various fees but was not provided with any service. Can Bradley get his money back?

Paying the wrong account

Lisa had been making payments to the wrong bank account for her credit card. When she found out, the credit card company refunded her money, but Lisa remained concerned they had kept her money for a month and did not contact her. Can Lisa complain about the credit card company’s service and seek improvements in their process?

Mowed away

Is a credit card provider caught by the Consumer Guarantees Act and obliged to cancel a contract if the goods paid for with the card are not of an acceptable quality?

Travel Cards and the Anti-Money Laundering & Countering Financing of Terrorism Act 2009

Alan held a travel card with the travel card company. A credit was paid to the account by a company he purchased goods from using different reference codes. As a result, the travel card company suspended his account to investigate potential fraud. Alan was not told immediately. Was the travel card company correct to suspend his account?