Li Wei opened a foreign exchange account with a trading platform and began trading. At first, Li Wei received a couple of withdrawals from his account. However, the foreign exchange company suddenly went silent and Li Wei could no longer access the money he had deposited in his account, being almost $65,000USD.
Holiday in South American ruined because a travel card expired.
Lauren lost $1600 after falling victim to a scam. Lauren had transferred the money to the scammer through a transactional service provider. She believed the transactional service provide was at fault for releasing her transfer to the scammer. Lauren wanted the transactional service provider to pay her $1600.
International money transfer service declines to provide services to a business because its policy is to only accept transactions from and to an individual.
In March 2015 Beth contacted us with a complaint against her credit card provider, Buy-It Limited. In 2003 there had been a miscommunication about a late payment fee. Beth complained that Buy-IT had incorrectly applied $10,310.86 in interest to her account over 12 years.
Julian loaded money onto a travel card. Later he checked his account online and noticed money had been withdrawn from his account at an ATM in the US. However, Julian was in New Zealand at the time of the withdrawals. Julian complained that he had been a victim of fraud.
Macy is going to Europe. She buys a Global Cash Card from Go Travel which can be used to make purchases in multiple currencies. The first time she uses it, she enters the incorrect PIN and the card is locked for the remainder of her trip, despite her calls and emails to Go Travel.
A company asks for identification requirements in excess of the requirements under the AMLCFT legislation. Mark complains the requirements are too arduous and asks for FSCL to investigate.
Serious inconvenience caused by the failure to communicate with a customer and provide information about the complaints process.
A business owner did not know that the terms and conditions prohibited him using his personal credit card to make a transaction through his merchant facility. The card provider suspended and then closed the accounts. The card provider’s failure to communicate caused the business owner inconvenience.
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