Money cards, transfers, and exchanges Archives

A spending limit applied out of the blue, because you’re in the red

Your credit card declines when you try to make a purchase, because your credit card provider applied a spending limit to your account without informing you.

Mind your Euros and your Pounds will look after themselves

Terry loaded GBP and Euros onto a prepaid card in NZ before travelling to the UK. When trying to withdraw currency in the UK, he was warned he would incur currency conversion and transaction fees. FSCL found Terry had already been reasonably compensated by the travel card company but noted concerns about the information at the travel card’s point of sale .

Hundreds and thousands of $1,000 deposits

A credit you make to your friend’s overseas credit card account is never received. How do you get back the funds?

Chandelier chargeback

A dispute arising out of a credit card chargeback was referred to the Disputes Tribunal because of deficiencies in the participant’s internal complaints process resulting in additional costs to the complainant

Overseas funds transfer declined

Funds transfer company declined to send funds overseas and would not give reasons for its decision.

Funds stolen from travel card account

While travelling overseas a thief stole a travel card withdrawing almost all the funds within 45 minutes. The travel card provider was not liable for the loss because it was most likely the card and PIN were in the wallet when it was stolen, in breach of the terms and conditions.