Contact us

0800 347 257

Where is my money?

The money transfer returned Rawiri’s money after 52 days. Were they justified in keeping it for this long?

Pending transfers 

Hudson complained that the money transfer service sent his money to the wrong recipient.

Going around in circles

Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.

Eventful transaction difficulties

A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.

Are you who you say you are?

Jai found an application for credit with a payment service provider on his credit report. Jai did not remember applying for credit with the payment service provider.

Confidential phone notes

Megan entered the wrong account number when using a money transfer service. Did the service need to compensate her for financial or non-financial loss

Refund delayed

Kevin had problems contacting a money transfer service to have undelivered funds returned to him.

Money transfer in limbo   

Tama sent money to a friend overseas. The transfer was put on hold because Tama’s friend had not completed a verification process. Tama wanted the money refunded to him.