Raymond sent almost NZ$20,000 overseas to his son using an international money transfer service, but the money never arrived. He later discovered that he had entered the routing number for the wrong bank.
A scammer persuades a consumer to transfer money into a money transfer service’s account and gains access to her PINs and passwords to steal the money.
Dan discovered that his identity had been used to open several fraudulent accounts when he was applying for finance. One of the account providers involved said they could not delete or release some account information, even though the accounts were fraudulently opened.
Skye complained that a money transfer service had refused to transfer her money to family in the Ukraine, closed her account, and took too long to refund her money.
Maria complained about a money transfer service’s poor communication.
Robbie had problems retrieving his money after sending it to the wrong bank account.
The money transfer returned Rawiri’s money after 52 days. Were they justified in keeping it for this long?
Hudson complained that the money transfer service sent his money to the wrong recipient.
Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.
A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.
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