Topic: Motor Vehicle Insurance

Mason faced various issues when placing insurance for three separate vehicles. Was the adviser liable for any financial or non-financial loss?

Tracy understood the loan repayments were $155 fortnightly rather than weekly, but the lender would not allow her to return the car and cancel the contract.

Mia asked FSCL for help when her vehicle was repossessed. The lender agreed to restructure the loan if Mia started paying them again and made four consecutive payments

When a replacement window cannot be sourced, the cost to replace it increases significantly within six months’ time. What does the insurer need to pay?

When Lucia’s car got flooded, she contacted her insurer straight away. However, as she failed to fill in the right forms, she ended up paying for repairs that the insurer wasn’t willing to pay for.

A lender agreed they made a mistake when assessing loan affordability and offered to settle the complaint. But what happens if the lender also makes a mistake when explaining the settlement offer?

A lender declines a hardship application because they are not convinced the effects of Covid-19 will be a short-term disruption to business

Mohammed wanted to claim for consequential loss when a leased vehicle was out of action when it was damaged. Was this covered by his business insurance?

Was the insurer obliged to pay a business insurance claim for damage to privately owned vehicles?

Tim purchased a car from a private seller. Tim did not know the seller had an unpaid loan balance that the car was security for. The seller stopped paying their loan and the lender repossessed Tim’s car. Tim complained to us because he wanted his car back. We could not investigate because Tim had not received a financial service from the lender.