Topic: Motor vehicle loan

Holly had difficulties in making loan payments from the outset. After the car was repossessed, she contacted a financial mentor, who complained to the lender that they had failed to carry out a proper affordability assessment when approving Holly’s loan.

Melanie was keen to collect her car as soon as it was ready, and re-arranged her commitments only to discover the car dealership was not ready to release the vehicle.

When Jackie and Marco’s weekly payments on their car loan don’t reduce over time, they complain to FSCL.

Jacinta had recently moved out of a rental property and into her mother’s house when she took out a car loan. The lender assessed Jacinta’s ability to repay the loan which included the $50 Jacinta was paying in board. The lender didn’t ask Jacinta how long she’d be boarding for – did they need to?

Complaint that Rangi’s car loan was not affordable and that he did not understand add-on repayment waivers he had purchased.

Dealer does not satisfy the lender’s responsible lending obligations.

Alice doesn’t understand why, after two years, she has not made any progress repaying her loan

Amani and Akeem said that their car loans were unaffordable because the lender had not accounted for their weekly $300 cash withdrawals that were put towards Amani’s parents’ mortgage.

Dean complained that the lender did not properly assess the affordability of his loan. But what was a fair outcome when there was no evidence of any hardship?

When Jason and Maggie could not afford their loan repayments they surrendered their car to be sold, reducing their debt from $30,000 to $24,000.