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Indefinite hardship

The lender offered a reasonable solution, recognising Theo’s indefinite hardship.

Unaffordable and under duress?

Layla felt pressured into an unaffordable car loan after a dealership employee picked her up to see the car but didn’t drop her home afterwards.

Help – I just got a car loan but now I can’t pay

Immediately after getting a car loan, Bati’s relationship broke down and he didn’t think he would be able to make the repayments. Bati wanted to cancel the loan but accidentally asked the dealership, not the lender. The loan continued and Bati made his repayments, but he was in serious hardship.

Let’s make a plan

Chun was struggling to make payments on her car loan. Chun felt that her lender could do more to help.

But it’s been years!

Maia believed that she had cleared her debt with the lender when she surrendered her car. Three years later, the lender told Maia that she still owed over $10,000.

A guesstimate is not good enough

When a person applying for a loan did not include their rent costs in a loan application the lender substituted a nominal $100 a week.