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Wrong FIN

Anya complained about the service she received from a share trading platform when she entered the wrong FIN when trying to sell shares.

Give me my money back, I borrowed it!

Pierre withdrew $12,000 from his trading account. After a few days he hadn’t received it, so he told the trading platform it was borrowed money that he urgently needed to repay. The platform closed his trading account immediately

Stop-loss stops trade

A trading platform automatically closed Tāne’s trade when the price spiked downwards. Tāne couldn’t see the price dip reflected in any trading data, so didn’t think the trade should have been closed.

Buyer’s remorse

What happens if you change your mind about borrowing money to buy a car? Can you reverse the transaction at no cost?

Chargeback fraud results in loss of profits

Jacque used his credit card to deposit margin into his trading account and placed several successful trades. Jacque then attempted to chargeback his deposits claiming they had been paid in error, and also sought to have his profits released to him.