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Wrong FIN

Anya complained about the service she received from a share trading platform when she entered the wrong FIN when trying to sell shares.

Large losses following volatile market conditions

Mei lost over $150,000 when her trades were closed. Mei believed the trading platform were liable for her losses because they had not disclosed all risks and the amount of leverage they offered was negligent.

Give me my money back, I borrowed it!

Pierre withdrew $12,000 from his trading account. After a few days he hadn’t received it, so he told the trading platform it was borrowed money that he urgently needed to repay. The platform closed his trading account immediately

Stop-loss stops trade

A trading platform automatically closed Tāne’s trade when the price spiked downwards. Tāne couldn’t see the price dip reflected in any trading data, so didn’t think the trade should have been closed.

Buyer’s remorse

What happens if you change your mind about borrowing money to buy a car? Can you reverse the transaction at no cost?