Minimal margin for error
The trading platform sold Marama’s options contracts because an interest deduction put her account into a negative balance.
Topic: Trading platform
I didn’t know about the debt
Harper disputed a debt on her margin trading account. She did not understand what margin meant and she did not know her account could go into debt.
Can they do that?
Harper disputed the trading platform’s decision to close the account.
Stop loss triggered by a large price spike
Finn’s trade closed when the stop loss was triggered. Finn believed the sudden price movement was not valid.
Wrong FIN
Anya complained about the service she received from a share trading platform when she entered the wrong FIN when trying to sell shares.
Was there a problem with trades not closing?
Rawiri believed there was a system issue which meant orders sometimes did not close when he requested this. What did the evidence show?
Trading account balance eventually paid
Lucas wanted his trading account balance paid to him. The company eventually paid Lucas when we issued a binding recommendation.
Large losses following volatile market conditions
Mei lost over $150,000 when her trades were closed. Mei believed the trading platform were liable for her losses because they had not disclosed all risks and the amount of leverage they offered was negligent.
Unexpected loss on trade
Was the broker responsible for the loss Jack suffered on a trade?
Give me my money back, I borrowed it!
Pierre withdrew $12,000 from his trading account. After a few days he hadn’t received it, so he told the trading platform it was borrowed money that he urgently needed to repay. The platform closed his trading account immediately
