Rejected orders and a claim for missed profit
A consumer complained that a futures trading order was rejected during a short system outage and sought compensation for lost profits.
Topic: Trading platform
Crypto freeze: Bitcoin withdrawal declined, and account frozen, was the provider suspecting fraud?
Harris’ cryptocurrency withdrawal was declined, and his account was temporarily frozen. He thought his provider was suspecting him of fraudulent or criminal activity.
When you are having trading platform issues – take action, fast!
Tom lost approximately $380,000, trading contracts for difference (CFDs) after a platform outage. He thought the platform provider should compensate him for his loss.
CFD trading troubles: Platform performance isn’t always to blame
Mārama lost money while trading on a CFD platform and faced ongoing problems with her account and trading experience. She believed the platform was not performing as it should or meeting expected standards.
Risks of CFD trading
Tane lost $150,000 trading on a CFD trading platform. He thought the platform should have done more to protect investors against trading risks and losing large amounts
Minimal margin for error
The trading platform sold Marama’s options contracts because an interest deduction put her account into a negative balance.
I didn’t know about the debt
Harper disputed a debt on her margin trading account. She did not understand what margin meant and she did not know her account could go into debt.
Can they do that?
Harper disputed the trading platform’s decision to close the account.
Stop loss triggered by a large price spike
Finn’s trade closed when the stop loss was triggered. Finn believed the sudden price movement was not valid.
Wrong FIN
Anya complained about the service she received from a share trading platform when she entered the wrong FIN when trying to sell shares.
