Topic: Travel Insurance

Just before Erik and his family are supposed to travel overseas, his travel agent informs him that it has cancelled his flights. The travel agent promises a refund but doesn’t deliver. Erik tries to claim a refund from his insurers.

What happens if your travelling companion becomes unwell overseas and you decide to return home without first checking with a doctor or your insurer?

An insurer agrees to cover medical and travel costs necessary to bring your travel companion home, but are you being unreasonable when you ask for compensation for the portion of the trip you missed out on?

Hans planned a trip to Chad, Africa through a travel company. To apply for a visa, he required an invitation. When he sent his application to the Chad Embassy in Germany, his passports were lost, and he cancelled his travel. Was the insurance company correct to decline his claim for the cancelled trip?

Piri had his luggage stolen during a trip to South Africa. Piri’s insurer declined his claim when he could not provide receipts for any of the stolen clothes. Was this fair?

A delayed flight meant the loss of one night’s accommodation, leading to an insurance claim and further delay when the insurer took over a month to decline a straightforward claim

What happens when an insurer accepts your claim, but pays you 10 cents less than you were expecting?

A bag containing valuable items was not unloaded from a taxi. Should Jenny and Alex have noticed? Was their failure to do so grossly careless?

While studying overseas, Aida ended up in hospital. Aida claimed on her insurance to cover the costs but her claim was denied due to a pre-existing medical condition.

When does cover provided by complimentary credit card travel insurance start? Is it when you purchase your tickets? When you activate cover online? Or six months out from your trip?