The hard line on hardship applications

Providing evidence of financial hardship is essential when applying for a hardship application with a lender. As a recent case note shows, hardship applications should be the last resort. Although you are paying less in the short term, the interest on the loan will continue to be added to the loan amount.

Commerce Commission aims to raise standards

FSCL has welcomed a move by the Commerce Commission to raise the standards of personal and professional integrity for those involved in providing a lending or mobile trading service.

New car, someone else’s debt?

A recent case note highlights why it is important for buyers to check out the Personal Property Securities Register (PPSR) before buying a second hand car.

A tale of caution: KiwiSaver and pandemic panic

A year after New Zealand had it’s first lockdown due to the COVID pandemic and Financial Services Complaints is still settling pandemic- related disputes. As Jane’s experience shows, it is always advisable to wait out a market down-turn, before hastily changing KiwiSaver fund types.

Hidden costs have nowhere left to hide

A recent case investigated by Financial Services Complaints found that an insurance broker was in breach of the Fair-Trading Act when they failed to disclose fees. With the new financial advice regime coming into effect from 15 March, financial advisers and insurance brokers need to make sure they are disclosing more information to their clients. If they don’t adhere to the additional legal duties and licensing requirements, including increased transparency, they could be on the hook.

Chinese consumers can turn to dispute resolution scheme for help

Following a media release from the Financial Markets Authority (FMA) which points out that a 2020 FMA survey found that one in five Chinese New Zealanders had been approached about a potential investment scam- the same as the overall population, FSCL has a recent complaint that highlights how sophisticated scams can lure Chinese investors.

Be wary of cryptocurrency “investment” scams

A recent complaint resolved by Financial Services Complaints Limited (FSCL), regarding bitcoin has highlighted how common cryptocurrency investment scams are and how easily consumers can fall prey to unscrupulous scammers.

FSCL 10th birthday celebration

Financial Services Complaints Limited (FSCL) Chief Executive Officer, Susan Taylor, has reflected on the critical role the organisation plays in the financial services sector, as FSCL celebrates it’s 10th anniversary.

Is this love for real?

As Fraud Awareness Week kicked off yesterday, Financial Services Complaints Limited (FSCL) is reminding New Zealanders to be careful when it comes to wiring money to people they “meet” online.