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Covid money-woes? Do not be afraid to ask for help

The past year has been unprecedented for many industries and the financial services sector is no different, Financial Services Complaints Ltd CEO, Susan Taylor reflects on what may happen when government financial support packages come to an end.

Keep in touch with clients

A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients.

FSCL Independent Review

Sir David Carruthers has completed his independent review of the FSCL scheme. An independent review of our scheme is required every 5 years under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Independent scheme review 2019-20 – Submissions invited

FSCL is undergoing its second independent review. As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the scheme is independently reviewed every 5 years to ensure it is meeting its approval criteria of independence, fairness, accessibility, accountability, efficiency and effectiveness.

Busiest year on record for Financial Services Complaints Limited

Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. In its annual report released today, Financial Services Complaints Limited (FSCL) reported a 35% increase in complaints opened for investigation in the year ending 30 June 2018.

Romance scam warning ahead of Money Week

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.