Topic: General

The past year has been unprecedented for many industries and the financial services sector is no different, Financial Services Complaints Ltd CEO, Susan Taylor reflects on what may happen when government financial support packages come to an end.

FSCL receives an influx of travel insurance complaints arising out of Covid-19 travels cancellations and restrictions, but not all cases are the same. Read about FSCL’s approach here.

A small lift in complaints about advisers has prompted a reminder for advisers to keep in touch with clients.

Sir David Carruthers has completed his independent review of the FSCL scheme. An independent review of our scheme is required every 5 years under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

FSCL is undergoing its second independent review. As an approved scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008, the scheme is independently reviewed every 5 years to ensure it is meeting its approval criteria of independence, fairness, accessibility, accountability, efficiency and effectiveness.

Dispute resolution scheme Financial Services Complaints Limited (FSCL) has had another busy year, investigating 258 cases and resolving close to 5,000 complaints and enquiries from consumers about financial services.

Ten years after the Financial Service Providers (Registration and Dispute Resolution) Act 2008 was introduced, the first dispute resolution scheme approved under the legislation has had its busiest year yet. In its annual report released today, Financial Services Complaints Limited (FSCL) reported a 35% increase in complaints opened for investigation in the year ending 30 June 2018.

As New Zealand heads into Sorted Money Week, Financial Services Complaints Limited is urging Kiwis not to fall for romance scams and is commending the financial services industry for its efforts to protect consumers.

Commercial barrister and Chief Commissioner of the Transport Accident Investigation Commission Jane Meares has been appointed as Chair of independent disputes resolution service Financial Services Complaints Limited (FSCL) from 1 April.

Dispute resolution service FSCL is reminding travellers to take extra care of their travel cards, PINs and valuables if heading overseas these holidays. It comes on the back of a spate of recent complaints to FSCL involving fraud on travel cards and travel insurance claims.