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Don’t make me wait – you’re one day late!

Roger’s credit card company took one working day longer than it should have to refund some money. It also got the timeframe wrong when Roger phoned. But does that warrant compensation?

Credit card chaos

A supplementary cardholder could only see her transactions online, so only paid part of the balance of the account allowing the main account holder’s transactions to accumulate incurring interest

Paying the wrong account

Lisa had been making payments to the wrong bank account for her credit card. When she found out, the credit card company refunded her money, but Lisa remained concerned they had kept her money for a month and did not contact her. Can Lisa complain about the credit card company’s service and seek improvements in their process?

Mowed away

Is a credit card provider caught by the Consumer Guarantees Act and obliged to cancel a contract if the goods paid for with the card are not of an acceptable quality?

A pool complaint leads to a deeper complaint

Nicky owned her own business. She received a complaint from one her customers. The customer contacted their credit card company about the complaint and the credit card company processed a chargeback. Nicky disputed the chargeback.

11 years to resolve a miscommunication & a missed payment

In March 2015 Beth contacted us with a complaint against her credit card provider, Buy-It Limited. In 2003 there had been a miscommunication about a late payment fee. Beth complained that Buy-IT had incorrectly applied $10,310.86 in interest to her account over 12 years.

Account closure causes inconvenience

A business owner did not know that the terms and conditions prohibited him using his personal credit card to make a transaction through his merchant facility. The card provider suspended and then closed the accounts. The card provider’s failure to communicate caused the business owner inconvenience.