A customer of Robbie’s told their bank he never received the expensive guitar and requested a chargeback. Robbie delivered the guitar personally. Did Robbie’s payment processing company do enough to protect him from fraud?
Kelly’s credit card provider did not warn her that they would be referring her debt to a collection agency
A failed direct debit, long phone calls, payments applied incorrectly, and frustrating text messages. Kai complains to FSCL about his credit card company.
Misha told her credit card provider to cancel her card, but the provider kept accepting transactions keeping the account open.
Tony could no longer afford the minimum payments on his credit card, although the lender provided some hardship relief, Tony complained when the hardship relief period ended
A debt collection agency would not give Benjamin an account statement showing payments they had received from him. Was the lender responsible for getting a statement for Benjamin from the collection agency?
A misunderstanding about the meaning of the word ‘credit’ led to confusion about a debt owed
Jake accidentally spilt some paint in his friend’s apartment when he was visiting. Jake agreed to pay for the damage, and later made a claim under his travel insurance policy. Jake’s insurer declined his claim because they didn’t think he was ‘legally liable’ to pay his friend.
When Laaka’s income reduced due to Covid, she struggled paying her credit cards. Was the card issuer right to cancel her cards without telling her?
Unauthorised transactions went undetected because Shyla did not check her account statements. The lender agreed to credit some, but not all, of the transactions.
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