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A pool complaint leads to a deeper complaint

Nicky owned her own business. She received a complaint from one her customers. The customer contacted their credit card company about the complaint and the credit card company processed a chargeback. Nicky disputed the chargeback.

11 years to resolve a miscommunication & a missed payment

In March 2015 Beth contacted us with a complaint against her credit card provider, Buy-It Limited. In 2003 there had been a miscommunication about a late payment fee. Beth complained that Buy-IT had incorrectly applied $10,310.86 in interest to her account over 12 years.

Account closure causes inconvenience

A business owner did not know that the terms and conditions prohibited him using his personal credit card to make a transaction through his merchant facility. The card provider suspended and then closed the accounts. The card provider’s failure to communicate caused the business owner inconvenience.

Chandelier chargeback

A dispute arising out of a credit card chargeback was referred to the Disputes Tribunal because of deficiencies in the participant’s internal complaints process resulting in additional costs to the complainant

An ‘interrupted’ redundancy?

You have been made redundant and then enter into a short, fixed-term employment contract. Does this mean you cannot claim for credit protection insurance in the future?