Julian loaded money onto a travel card. Later he checked his account online and noticed money had been withdrawn from his account at an ATM in the US. However, Julian was in New Zealand at the time of the withdrawals. Julian complained that he had been a victim of fraud.
Macy is going to Europe. She buys a Global Cash Card from Go Travel which can be used to make purchases in multiple currencies. The first time she uses it, she enters the incorrect PIN and the card is locked for the remainder of her trip, despite her calls and emails to Go Travel.
A company asks for identification requirements in excess of the requirements under the AMLCFT legislation. Mark complains the requirements are too arduous and asks for FSCL to investigate.
Serious inconvenience caused by the failure to communicate with a customer and provide information about the complaints process.
A business owner did not know that the terms and conditions prohibited him using his personal credit card to make a transaction through his merchant facility. The card provider suspended and then closed the accounts. The card provider’s failure to communicate caused the business owner inconvenience.
Your credit card declines when you try to make a purchase, because your credit card provider applied a spending limit to your account without informing you.
Terry loaded GBP and Euros onto a prepaid card in NZ before travelling to the UK. When trying to withdraw currency in the UK, he was warned he would incur currency conversion and transaction fees. FSCL found Terry had already been reasonably compensated by the travel card company but noted concerns about the information at the travel card’s point of sale .
A credit you make to your friend’s overseas credit card account is never received. How do you get back the funds?
A dispute arising out of a credit card chargeback was referred to the Disputes Tribunal because of deficiencies in the participant’s internal complaints process resulting in additional costs to the complainant
Funds transfer company declined to send funds overseas and would not give reasons for its decision.
PHONE
POST
Financial Services Complaints Limited
PO Box 5967
Wellington 6140
Connect with us
Member of
International Network of Financial Services Ombudsman Schemes
About us
For financial service providers
Join FSCL
Why join FSCL?
Fees
Our Terms of Reference
Our Terms of Participation
View our complaints process in:
