Costs of not resolving a complaint
Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.
Topic: Money cards, transfers, and exchanges
Vulnerable customer struggling to repay credit card debt
Maria takes out credit card in 2018 and struggles to pay it
Credit report communication
Sophia did not know that she had incurred $20 debt with a BNPL provider due to fees until she became aware of an adverse credit listing. Had the BNPL provider done anything wrong?
Confidential phone notes
Megan entered the wrong account number when using a money transfer service. Did the service need to compensate her for financial or non-financial loss
Online scam
Harry sent money overseas to pay for tools purchased online. Unfortunately, the transaction was a scam. Was the money transfer service responsible for Harry’s loss?
Refund delayed
Kevin had problems contacting a money transfer service to have undelivered funds returned to him.
The scam was not my fault!
Wayne’s online business signed up to a card issuer’s service. When fraudsters used stolen credit card details to purchase from his business, was Wayne responsible for the cost of the chargebacks?
Disputed card transactions
Jae-sang disputed card transactions and the provider declined her claim.
I didn’t apply for that credit card?
When Trina receives a credit card she didn’t apply for in her letterbox, she complains to the credit card provider
Where’s my money gone? A sophisticated scam
Maria thought she was investing $50,000 with a reputable overseas company, but she was the victim of a scam. Maria asked the transfer company who arranged the international payment to try and recall it, but it was too late. The recipient bank account had been closed. Maria thought the transfer company needed to help her recover her money – was she right?
