Credit report communication
Sophia did not know that she had incurred $20 debt with a BNPL provider due to fees until she became aware of an adverse credit listing. Had the BNPL provider done anything wrong?
Topic: Money cards, transfers, and exchanges
Confidential phone notes
Megan entered the wrong account number when using a money transfer service. Did the service need to compensate her for financial or non-financial loss
Online scam
Harry sent money overseas to pay for tools purchased online. Unfortunately, the transaction was a scam. Was the money transfer service responsible for Harry’s loss?
Refund delayed
Kevin had problems contacting a money transfer service to have undelivered funds returned to him.
The scam was not my fault!
Wayne’s online business signed up to a card issuer’s service. When fraudsters used stolen credit card details to purchase from his business, was Wayne responsible for the cost of the chargebacks?
Disputed card transactions
Jae-sang disputed card transactions and the provider declined her claim.
I didn’t apply for that credit card?
When Trina receives a credit card she didn’t apply for in her letterbox, she complains to the credit card provider
Where’s my money gone? A sophisticated scam
Maria thought she was investing $50,000 with a reputable overseas company, but she was the victim of a scam. Maria asked the transfer company who arranged the international payment to try and recall it, but it was too late. The recipient bank account had been closed. Maria thought the transfer company needed to help her recover her money – was she right?
4-digit catastrophe
When Daniel wrote his PIN on the back of his credit card, he thought it would be a good way to remember. The thief who took the card thought so too.
Help! I’ve been scammed – will you refund me?
Ferdinand used his credit card to purchase bitcoin for some online investment opportunities. Sadly, he was scammed and lost the bitcoin. Did his card provider have a duty to refund him when things went wrong?
