Check your travel card account before a new trip
Hinewai was unable to use her card while overseas because of fraudulent transactions that she was not aware of.
Topic: Money cards, transfers, and exchanges
Can’t be too careful
Charlie and his partner were scammed while travelling. Charlie felt that the card issuer should reimburse him for the money the scammers stole.
Release the hold
Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.
Going around in circles
Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.
Eventful transaction difficulties
A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.
Are you who you say you are?
Jai found an application for credit with a payment service provider on his credit report. Jai did not remember applying for credit with the payment service provider.
Fraudulent account opened by partner
Fraudulent account opened by partner using my driver’s licence.
I can’t come to the phone right now
The card issuer called Julian 20 times without leaving a message because Julian’s payment was overdue.
Missing money
When money went missing Ken’s lender failed to communicate complicating what was a relatively simple issue.
Why can’t you verify my income?
Awa applied for a credit card with the lender. The lender would not accept the documents Awa provided to verify his income. The lender did not refer Awa to their internal complaints process when he asked.
