Release the hold
Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.
Topic: Money cards, transfers, and exchanges
Going around in circles
Elise entered the wrong bank account details when trying to transfer money and incurred unexpected fees.
Eventful transaction difficulties
A transaction provider refused to release money until they had received information to satisfy their anti-money laundering and countering financial terrorism obligations.
Are you who you say you are?
Jai found an application for credit with a payment service provider on his credit report. Jai did not remember applying for credit with the payment service provider.
Fraudulent account opened by partner
Fraudulent account opened by partner using my driver’s licence.
I can’t come to the phone right now
The card issuer called Julian 20 times without leaving a message because Julian’s payment was overdue.
Missing money
When money went missing Ken’s lender failed to communicate complicating what was a relatively simple issue.
Why can’t you verify my income?
Awa applied for a credit card with the lender. The lender would not accept the documents Awa provided to verify his income. The lender did not refer Awa to their internal complaints process when he asked.
Costs of not resolving a complaint
Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.
Vulnerable customer struggling to repay credit card debt
Maria takes out credit card in 2018 and struggles to pay it
