4-digit catastrophe
When Daniel wrote his PIN on the back of his credit card, he thought it would be a good way to remember. The thief who took the card thought so too.
Topic: Money cards, transfers, and exchanges
Help! I’ve been scammed – will you refund me?
Ferdinand used his credit card to purchase bitcoin for some online investment opportunities. Sadly, he was scammed and lost the bitcoin. Did his card provider have a duty to refund him when things went wrong?
Guitar salesman strung out to dry
A customer of Robbie’s told their bank he never received the expensive guitar and requested a chargeback. Robbie delivered the guitar personally. Did Robbie’s payment processing company do enough to protect him from fraud?
I thought my card was safe. Why would I check my account?
Rita noticed some fraudulent activity on her travel card. As she didn’t notice this within 30 days of the transactions, the card provider wouldn’t reimburse her. Was the travel card provider wrong?
Money transfer in limbo
Tama sent money to a friend overseas. The transfer was put on hold because Tama’s friend had not completed a verification process. Tama wanted the money refunded to him.
Miscommunication causes complaint
Kelly’s credit card provider did not warn her that they would be referring her debt to a collection agency
Why so many problems with my credit card?
A failed direct debit, long phone calls, payments applied incorrectly, and frustrating text messages. Kai complains to FSCL about his credit card company.
I’ve sent money to the wrong person!
Yanlin sent $6000 to the wrong bank account using a money transfer company. Did the company do everything in its power to get the money back?
Card cancelling problems
Misha told her credit card provider to cancel her card, but the provider kept accepting transactions keeping the account open.
What happens when hardship relief ends?
Tony could no longer afford the minimum payments on his credit card, although the lender provided some hardship relief, Tony complained when the hardship relief period ended
