A reversed refund
A credit card provider accepted Rachel’s chargeback request after she discovered the cruise company she purchased a cruise from was in financial strife. The credit card provider then reversed the chargeback with no warning.
Topic: Money cards, transfers, and exchanges
Historic credit card debt written off
An elderly customer had been paying off the minimum balance due for six years without realising she was not making any progress towards repaying the debt. Is this fair?
Bitcoin scam
Isaac purchases bitcoin from a cryptocurrency exchanger and invests it in an overseas scheme. The scheme turns out to be a scam, and Isaac loses $15,000 of bitcoin. Does the exchange platform have any responsibility for Isaac’s loss?
No refund for tour cancelled due to COVID-19
Sfiso had paid a tour company a $20,000 deposit for a luxury tour of Europe. The tour was postponed due to COVID-19, and Sfiso wanted a full refund. Could Sfiso apply to his credit card provider to have the deposit payment reversed?
Multiple credit cards given to borrower who could not read English
Demetri had been granted three separate credit cards, and had accumulated $33,000 in debt. But Demetri could not read or write English, and he had never understood the terms of his credit card contracts. What had gone wrong, and how could FSCL help?
Stolen credit card problems
A credit card provider cannot cancel the card afterhours after being advised it has been stolen, then goes on to cause some inconvenience when reissuing the card.
But I didn’t know money had been stolen
What happens if you don’t realise if a thief has used your card to steal money from your travel card?
Trading troubles
A trading platform begins behaving suspiciously, but is any loss the credit card provider’s fault?
Who should be overseeing the overseas transfer?
Whetu sent money to his relatives in China. Unfortunately, Whetu entered the incorrect bank account. Can Whetu claim his money back from the electronic funds transfers service?
Disputed credit card transaction
A disputed credit card transaction is redebited to the customer’s account because the customer did not understand she needed to provide additional information.
