Fang took out a loan and then a subsequent top-up from a lender. When we investigated whether the loans were affordable, there were issues with the reliability of the affordability assessment documents.
When the lender did not give the financial mentor their affordability assessment the financial mentor complained to us
Natalie’s lender offered to write off part of her loan, stop charging interest, and accept reduced repayments. But was this a fair outcome for the complaint she raised?
A revolving credit agreement that’s spiralling
Maeve applied for a personal loan, but soon began defaulting on repayments. Was the loan unaffordable in the first place?
Nicholas’ debt was sold by his lender to a debt collection agency. Nicholas would not enter a repayment schedule with the debt collection agency until the default was removed from his credit record.
Melissa held insurance for her property maintenance business arranged by an insurance adviser. When she needed to make a claim due to asbestos-related work, should she have been covered?
Leo’s lender accepted that they should not have lent to him because he could not afford the loan repayments. Was the lender’s offer to resolve the complaint fair?
Manu’s lender over-estimated income and under-estimated expenses resulting in irresponsible lending. The lender also did not meet their obligations when selling Manu insurance.
Grace defaulted on her BNPL debt resulting in an adverse credit listing, but managed to repay the debt in full. Unfortunately, the BNPL provider delayed updating Grace’s credit listing causing her inconvenience.
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