Complaints need to be made promptly
Marcus complained about events that happened over six years earlier. He also complained that a company who had been assigned his debt had charged interest on it.
Topic: Personal Loans
Lender required to waive interest after unaffordable loan
Wei borrowed $11,000, but could not afford the repayments as he was unable to work. Had the lender met their responsible lending obligations?
Historic debt causing financial hardship
Tina’s circumstances had changed, and she could no longer afford to repay two historic loans. FSCL helped negotiate a debt reduction and repayment plan.
Gambling addiction – how much can a lender be expected to know?
When the lender assessed loan affordability. they were satisfied Patrick could afford the loan top up and had no reason to suspect Patrick had a gambling addiction.
When the financial service provider does the right thing
When Sarah left her abusive partner, she found herself unemployed, homeless and responsible for a debt of $7,000. The lender assessed her situation and did the right thing.
Was my loan affordable?
Hikaru said his lender didn’t properly assess his affordability, and that they listed his mother as a co-borrower rather than a guarantor.
Consumer contributes to a difficult financial situation
After a lender agreed to a debt consolidation the consumer did not repay a debt as agreed and continued to borrow more money.
Won’t you reconsider?
The lender declined Breanna’s application for unforeseen financial hardship because they did not consider her change in circumstances to be unforeseeable.
Secured debts can’t be included in a bankruptcy
Soraya said her lender incorrectly told her that a secured debt could not be included in her bankruptcy.
Who is responsible for the complaint?
Isabella wanted to complain about her lender, but the lender had sold her debt to a debt collection agency.
