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I should have had asbestos cover 

Melissa held insurance for her property maintenance business arranged by an insurance adviser. When she needed to make a claim due to asbestos-related work, should she have been covered?

Mistake in affordability assessment 

Leo’s lender accepted that they should not have lent to him because he could not afford the loan repayments. Was the lender’s offer to resolve the complaint fair?

I’m not interested

Bonnie had trouble keeping up with her loan repayments, so she was charged more interest than expected. Bonnie wasn’t happy about all the interest charged, so she stopped paying her loan altogether. After she complained, Bonnie’s lender made a fair offer.

The danger of assumption

A lender relied on old information when determining loan affordability. New circumstances meant Ruby could not afford the new loan.