An early resolution in difficult circumstances
Natalie’s lender offered to write off part of her loan, stop charging interest, and accept reduced repayments. But was this a fair outcome for the complaint she raised?
Natalie’s lender offered to write off part of her loan, stop charging interest, and accept reduced repayments. But was this a fair outcome for the complaint she raised?
A revolving credit agreement that’s spiralling
Maeve applied for a personal loan, but soon began defaulting on repayments. Was the loan unaffordable in the first place?
Nicholas’ debt was sold by his lender to a debt collection agency. Nicholas would not enter a repayment schedule with the debt collection agency until the default was removed from his credit record.
Melissa held insurance for her property maintenance business arranged by an insurance adviser. When she needed to make a claim due to asbestos-related work, should she have been covered?
Leo’s lender accepted that they should not have lent to him because he could not afford the loan repayments. Was the lender’s offer to resolve the complaint fair?
Manu’s lender over-estimated income and under-estimated expenses resulting in irresponsible lending. The lender also did not meet their obligations when selling Manu insurance.
Grace defaulted on her BNPL debt resulting in an adverse credit listing, but managed to repay the debt in full. Unfortunately, the BNPL provider delayed updating Grace’s credit listing causing her inconvenience.
Bonnie had trouble keeping up with her loan repayments, so she was charged more interest than expected. Bonnie wasn’t happy about all the interest charged, so she stopped paying her loan altogether. After she complained, Bonnie’s lender made a fair offer.
After consolidating debt, Kate continued to borrow making it difficult to repay her original debt and leaving her experiencing financial hardship. A financial mentor and lender worked together on a hardship application and refinancing Kate’s lending.