Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.
Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.
Rita noticed some fraudulent activity on her travel card. As she didn’t notice this within 30 days of the transactions, the card provider wouldn’t reimburse her. Was the travel card provider wrong?
Tom discovers his travel card is suddenly frozen while holidaying in Fiji.
What happens if you don’t realise if a thief has used your card to steal money from your travel card?
Kelly’s money went missing while transferring it between her bank and her travel card. No one can tell Kelly what has happened to her money.
Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?
Rufus’s travel card was swallowed by an ATM machine. The bank told Rufus his card would be destroyed. To his horror, Rufus discovered his card was somehow stolen and money emptied from his account. Can Rufus get his money back?
Travel card account frozen when suspicious transaction identified
Bradley tried to use his travel card overseas but could not access his money. Bradley complained that he was charged various fees but was not provided with any service. Can Bradley get his money back?