Keep your card and pin safe

Someone used Elijah’s travel card and PIN to withdraw money at an ATM. Was the card issuer required to refund the transaction?

Release the hold

Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.

The vanishing $1000

Kelly’s money went missing while transferring it between her bank and her travel card. No one can tell Kelly what has happened to her money.

Unauthorised transactions

Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?