Topic: Travel cards

Unknown guest stole my jewellery and mobile phone while I was sleeping.

Someone used Elijah’s travel card and PIN to withdraw money at an ATM. Was the card issuer required to refund the transaction?

Hinewai was unable to use her card while overseas because of fraudulent transactions that she was not aware of.

Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.

Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.

Rita noticed some fraudulent activity on her travel card. As she didn’t notice this within 30 days of the transactions, the card provider wouldn’t reimburse her. Was the travel card provider wrong?

Tom discovers his travel card is suddenly frozen while holidaying in Fiji.

What happens if you don’t realise if a thief has used your card to steal money from your travel card?

Kelly’s money went missing while transferring it between her bank and her travel card. No one can tell Kelly what has happened to her money.

Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?