Topic: Travel cards

Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.

Rita noticed some fraudulent activity on her travel card. As she didn’t notice this within 30 days of the transactions, the card provider wouldn’t reimburse her. Was the travel card provider wrong?

Tom discovers his travel card is suddenly frozen while holidaying in Fiji.

What happens if you don’t realise if a thief has used your card to steal money from your travel card?

Kelly’s money went missing while transferring it between her bank and her travel card. No one can tell Kelly what has happened to her money.

Declan noticed some unauthorised transactions on his travel card. The transactions had occurred about two years earlier. Was the card provider obliged to reimburse Declan for the unauthorised transactions?

Rufus’s travel card was swallowed by an ATM machine. The bank told Rufus his card would be destroyed. To his horror, Rufus discovered his card was somehow stolen and money emptied from his account. Can Rufus get his money back?

Travel card account frozen when suspicious transaction identified

Bradley tried to use his travel card overseas but could not access his money. Bradley complained that he was charged various fees but was not provided with any service. Can Bradley get his money back?

Alan held a travel card with the travel card company. A credit was paid to the account by a company he purchased goods from using different reference codes. As a result, the travel card company suspended his account to investigate potential fraud. Alan was not told immediately. Was the travel card company correct to suspend his account?