Travel cards Archives

Travel card ATM fees when currency conversion goes wrong

Jeremy tried to withdraw euros from his multicurrency travel card. The ATM processed the withdrawal in GBP and then NZD instead of using his euro account, leaving him with extra fees.

One number wrong and the money is gone

Graham entered his wife’s account number incorrectly and was unable to recall the $2,000 that he transferred to the wrong account.

Lock them in the safe!

Unknown guest stole my jewellery and mobile phone while I was sleeping.

Keep your card and pin safe

Someone used Elijah’s travel card and PIN to withdraw money at an ATM. Was the card issuer required to refund the transaction?

Check your travel card account before a new trip

Hinewai was unable to use her card while overseas because of fraudulent transactions that she was not aware of.

Release the hold

Ryan sent his card issuer the information they required to release the hold over his funds, but the card issuer did not release the hold.

Costs of not resolving a complaint

Hugh noticed suspicious payments on his prepaid travel card. He notified the card provider, but they did not communicate with him.

I thought my card was safe. Why would I check my account?

Rita noticed some fraudulent activity on her travel card. As she didn’t notice this within 30 days of the transactions, the card provider wouldn’t reimburse her. Was the travel card provider wrong?