Topic: Travel cards

Alan held a travel card with the travel card company. A credit was paid to the account by a company he purchased goods from using different reference codes. As a result, the travel card company suspended his account to investigate potential fraud. Alan was not told immediately. Was the travel card company correct to suspend his account?

When Tom pays for dinner in Hong Kong using his travel card, payment is drawn from his yen balance, not his Hong Kong dollar balance. Was there an error in the travel card provider’s systems?

What exchange rate does a travel insurer use when calculating a claim settlement in New Zealand dollars?

Claire was making an ATM withdrawal in India when she was interrupted half way through the process. A number of days later Claire realised some money had been taken out of her account. As she had not let anyone see her PIN or lost sight of the card, Claire was confused how this could have occurred. Should Claire’s travel card provider reimburse her?

Abbey used a foreign currency travel card for her trip to Australia. When she changed NZD $2,000 into AUD, she received several hundred fewer AUD than she was expecting. She complained the exchange rate offered was not the exchange rate she received.

Anatoly uses his travel card to transfer funds to his relative Mila in the Ukraine, who uses the second card attached to the account to withdraw the funds. After fraudulent transactions of $480 appear on the account, we investigate whether the card provider needs to credit Anatoly’s account.

What happens if you notice your wallet is stolen, but forget your card is in the wallet and delay notifying the card provider for 24 hours? Are you liable for the unauthorised transactions?

Craig’s travel card was stolen from him while overseas and used to withdraw money from his account. Is the travel card provider obliged to refund the money stolen from Craig’s account?

Tina used a Travel Card to transfer currency for her overseas trip. She later discovered the transfer had not gone into her desired currency. When she subsequently made the transfer to her desired currency, she lost a considerable sum of money as a result of exchange rates. Can she recoup this from the travel card provider?

Traveller was unaware his travel card was active, and left it with the PIN in his hotel room allowing a thief easy access to his account