Topic: Travel cards

Claire was making an ATM withdrawal in India when she was interrupted half way through the process. A number of days later Claire realised some money had been taken out of her account. As she had not let anyone see her PIN or lost sight of the card, Claire was confused how this could have occurred. Should Claire’s travel card provider reimburse her?

Abbey used a foreign currency travel card for her trip to Australia. When she changed NZD $2,000 into AUD, she received several hundred fewer AUD than she was expecting. She complained the exchange rate offered was not the exchange rate she received.

Anatoly uses his travel card to transfer funds to his relative Mila in the Ukraine, who uses the second card attached to the account to withdraw the funds. After fraudulent transactions of $480 appear on the account, we investigate whether the card provider needs to credit Anatoly’s account.

What happens if you notice your wallet is stolen, but forget your card is in the wallet and delay notifying the card provider for 24 hours? Are you liable for the unauthorised transactions?

Craig’s travel card was stolen from him while overseas and used to withdraw money from his account. Is the travel card provider obliged to refund the money stolen from Craig’s account?

Tina used a Travel Card to transfer currency for her overseas trip. She later discovered the transfer had not gone into her desired currency. When she subsequently made the transfer to her desired currency, she lost a considerable sum of money as a result of exchange rates. Can she recoup this from the travel card provider?

Traveller was unaware his travel card was active, and left it with the PIN in his hotel room allowing a thief easy access to his account

How could Alan’s card be stolen, used to steal money from his account, and returned?

Grant attempts several times to renew his credit card but, after having no luck, complains to FSCL. How did we suggest the complaint be resolved?

During a flight home, Raelene broke her tooth while eating her inflight meal. Raelene visited her usual dentist in New Zealand and the dentist was able to fix her tooth for $150. Raelene submitted a claim under her comprehensive travel insurance policy. She was surprised when the claim was declined as she thought by purchasing a comprehensive policy she had full cover for any event that might happen to her while overseas.