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Mind your Euros and your Pounds will look after themselves

Terry loaded GBP and Euros onto a prepaid card in NZ before travelling to the UK. When trying to withdraw currency in the UK, he was warned he would incur currency conversion and transaction fees. FSCL found Terry had already been reasonably compensated by the travel card company but noted concerns about the information at the travel card’s point of sale .

Funds stolen from travel card account

While travelling overseas a thief stole a travel card withdrawing almost all the funds within 45 minutes. The travel card provider was not liable for the loss because it was most likely the card and PIN were in the wallet when it was stolen, in breach of the terms and conditions.

An expensive evening out

Funds stolen from travel card account after PIN overseen and card stolen while enjoying an evening of wining and dining overseas