Topic: Travel Insurance

Helen and her partner Brian were travelling in Europe when they received tragic news that Helen’s son, Andrew, had taken his own life. This led to a difficult investigation into whether Helen and Brian were covered under their travel insurance policy for the costs of returning immediately to New Zealand.

If you cancel travel on advice from a doctor, will this mean there will be no cover under your insurance policy?

Cancellation of travel – What are your obligations to re-arrange your travel before you cancel your trip?

The Complainants were on a disrupted cruise. Can they claim for the disrupted days?

Marnie was waiting to board a ride in a theme park in the United States when his iPhone was taken from his pocket. Marnie claimed $1,279 from his travel insurer for the loss of the iPhone.

Gillian saw her doctor on 17 June 2013. She was suffering from ‘acute infective exacerbation of bronchial asthma’. She was prescribed antibiotics and Prednisone for 2 weeks.

Olive booked a two-week trip to run in the New York Marathon. Unfortunately New York was battered by Hurricane Sandy and race organisers cancelled the marathon two days before it was due to start.

If you cancel travel on advice from a doctor, will this mean there will be no cover under your insurance policy?

Cancellation of travel – What are your obligations to re-arrange your travel before you cancel your trip?

Phillip and Phyllis arrived into New Zealand from the Philippines on 18 December 2013 to visit their son Peter and his family. On the trip to New Zealand Phillip noticed his vision was blurry. Phillip was diagnosed with retinal detachment of his right eye.