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Is an iPhone a “handheld computer”?

Marnie was waiting to board a ride in a theme park in the United States when his iPhone was taken from his pocket. Marnie claimed $1,279 from his travel insurer for the loss of the iPhone.

Stretching the cover available

Olive booked a two-week trip to run in the New York Marathon. Unfortunately New York was battered by Hurricane Sandy and race organisers cancelled the marathon two days before it was due to start.

A Chesty Problem

If you cancel travel on advice from a doctor, will this mean there will be no cover under your insurance policy?

An Untimely Restructure

Cancellation of travel – What are your obligations to re-arrange your travel before you cancel your trip?

Trouble with an eye – fit to fly?

Phillip and Phyllis arrived into New Zealand from the Philippines on 18 December 2013 to visit their son Peter and his family. On the trip to New Zealand Phillip noticed his vision was blurry. Phillip was diagnosed with retinal detachment of his right eye.

Gold does not always glisten

Julius used his gold credit card to buy an airline ticket to Australia. He was not sure of his return date so bought a one way ticket only. While in Australia he used another gold card to buy a one way ticket back to New Zealand.

How a pre-existing medical condition is defined

Jocelyn and her husband booked an overseas trip in December 2012 to take place six months later. Jocelyn arranged a travel insurance policy with All Claims Covered through her travel agent.

A death in Bali

Can your travel insurance claim be declined for failing to hold the overseas country’s drivers’ licence?