Topic: Travel Insurance

Cancellation of travel – What are your obligations to re-arrange your travel before you cancel your trip?

Phillip and Phyllis arrived into New Zealand from the Philippines on 18 December 2013 to visit their son Peter and his family. On the trip to New Zealand Phillip noticed his vision was blurry. Phillip was diagnosed with retinal detachment of his right eye.

Julius used his gold credit card to buy an airline ticket to Australia. He was not sure of his return date so bought a one way ticket only. While in Australia he used another gold card to buy a one way ticket back to New Zealand.

Jocelyn and her husband booked an overseas trip in December 2012 to take place six months later. Jocelyn arranged a travel insurance policy with All Claims Covered through her travel agent.

Can your travel insurance claim be declined for failing to hold the overseas country’s drivers’ licence?

A fire onboard an Ethiopian Airlines plane at Heathrow airport on 13 July 2013 caused disruption to travel in and out of the airport.

Is a person “currently aware” of the symptoms of a medical condition when they have fully recovered from those symptoms?

The Complainants’ car was broken into. Their iPhones were stolen from the glove box and a handbag was stolen from under the passenger seat. The insurance company covered the iPhones but not the handbag. Should the handbag have been covered?

Donald and Sarah booked a seven week trip to the UK, Europe and North Africa, including a 10 day all inclusive tour in Morocco towards the end of their holiday.

Jerry and Joan planned a trip to Australia and had booked their flights when Joan had an accident and broke her leg.