Topic: Travel Insurance

Petra’s insurer only paid her three-quarters of the costs of her cancelled trip because there was a limit in her policy for lost travel deposits. Petra thought this limit shouldn’t apply to her claim because she paid for the trip in full rather than by deposit.

When Nigel suffers his second allergic reaction within a few months, his insurance claim is declined by his travel insurer

Should the insurer reimburse both the cost of Bridget’s cancelled cruise and her journey alteration costs?

What happens if you leave luggage in view in a locked vehicle, even for only a few minutes, and that luggage is stolen?

What happens if the country you are travelling in goes into lockdown as a result of Covid-19 and you decide to abandon the tour you had planned?

Alice claimed on her insurance for a cancelled cruise after she was advised that she had an increased risk of health issues if she caught Covid-19. Alice’s insurer declined her claim pointing out her policy had an epidemic/pandemic exclusion clause

What happens if your travel insurer applies depreciation to an item that has actually increased in value?

Sonny’s trip to Guatemala was cancelled when the country closed its borders due to Covid-19. Sonny’s insurer declined his travel insurance claim

Rachel and Wiremu booked a holiday to Japan in June 2019 and arranged travel insurance. Rachel disclosed that Wiremu had a heart murmur. Unfortunately, Wiremu had to cancel the holiday because of a heart problem and the insurer declined the claim because the problem was not a murmur. Could they do so?

Jonida’s insurance claim for emergency flights home had been accepted. However, the insurer had deducted $800 from the claim to account for a refund Jonida had received from her airline. Had the insurer treated this refund fairly?